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    AI Access Security

    Known Issues

    Table of Contents

    Known Issues

    Review the known issues in AI Access Security.
    Where Can I Use This?What Do I Need?
    • NGFW (Managed by Panorama or Strata Cloud Manager)
    • Prisma Access (Managed by Panorama or Strata Cloud Manager)
    • Prisma Browser
    • Strata Logging Service license
    One of the following:
    • AI Access Security license
    • CASB-PA license
    • CASB-X license
    • Prisma Browser standalone license
    Issue ID
    Description
    NETVIS-2039
    The Strata Cloud Manager Command Center doesn't correctly display your currently active AI Access Security in the Security Subscription widget.
    LST-15102 and LST-15123
    Adding an NGFW to Strata Cloud Manager and then activating the AI Access Security license causes the NGFW to no longer display in Strata Logging Service. This is a display issue and does not impact log forwarding functionality. However you cannot move the NGFW to a different Strata Logging Service tenant.
    Workaround: When onboarding your NGFW, do so in the following order.
    1. Onboard your NGFW to Strata Logging Service.
    2. Add NGFW to Strata Cloud Manager.
    3. Activate AI Access Security.

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