Poor WiFi Connection
Notifications are sent to users when the WiFi signal quality is poor.
WiFi allows your computers and mobile
devices such as smart phones or smart watches to connect to the
internet without a wire. Your device connects to a WiFi router which
in turn connects your home network to the internet. Since WiFi signals
are transmitted through the air, when you are closer to your WiFi router,
the signal is stronger. The further your device moves from the WiFi
router, the weaker your signal strength gets. This results in a
poor WiFi connection. WiFi signals have trouble with the same physical
barriers that might stop a sound wave, for example, corners or concrete
walls. There is also a limit to how much information can be transmitted
through WiFi. If someone else in your house is doing very bandwidth-intensive
activities like gaming, this may crowd out your application traffic
and slow down your network.
A WiFi router connects to a WiFi network with a unique name.
So, when you say that you are connected to a WiFi, you are essentially
saying that you are connected to a WiFi network with a specific
unique name.
By default, he WiFi signal strength threshold is set to 48%.
If your WiFi signal strength drops to or below 48%, your device
performance drops and you receive the following notification on
your device.
| Notification Text | What it means | Suggested remediation |
| Your Wifi signal is degraded. Please check your device Wifi. If problems persist,
consider switching the network, moving close to or restarting the
router. | You may be too far away from your WiFi
router. There may be physical barriers between you and the WiFi Router You may be congesting the WiFi network with activities such
as streaming, gaming, or running applications that take up too much
bandwidth.
| |
If you click on the notification, the Access Experience UI opens. It
provides details about the notification along with some suggestions to fix the stated
problem.
The Review in Access Experience link opens a time series historical chart
displaying the status of your WiFi signal strength during the last 3 hours. A slider bar
placed at the right end of the chart by default shows you the most recent status. Move
your mouse sideways on the chart across various points in time, to understand the
historical status of the active area. Depending on where you mouse over and click in the
chart, you can view the status and recommendation that was indicated at that specific
time within the 3-hour window. The red dots indicate that a notification was sent to
your device at that time where the dot appears.
Even though your WiFi signal strength may be poor, your device may still be connected to the
internet. The color of the dot next to Internet in the left pane
is indicative of the internet connection status. A green dot indicates that your WiFi
signal strength is good. If there is a red dot on the chart, it indicates that a
Disconnected Internet notification was sent at the time where the red dot appears.