WiFi Connection Switchover
Notifications are sent when WiFi you are currently connected to, has poorer connection
quality than your previous WiFi.
WiFi allows your computers and mobile
devices to connect to the internet without a wire. Your device connects
to a WiFi router which in turn connects your home network to the
internet. Since WiFi signals are transmitted through the air, when
you are closer to your WiFi router, the signal is stronger. The
further your device moves from the WiFi router, the weaker your
signal strength gets. This results in a poor WiFi connection. WiFi
signals have trouble with the same physical barriers that might
stop a sound wave - for example, corners or concrete walls. There
is also a limit to how much information can be transmitted via WiFi.
If someone else in your house is doing very bandwidth-intensive
activities like gaming, this may crowd out your application traffic.
There may be times when you connect to one WiFi network and then
switch to a different one in your vicinity. Your device checks to
see which network results in stronger WiFi signal for you. If it
senses that the previous WiFi network resulted in stronger WiFi
signal than the current one, you see this notification pop up on
your device. Notifications get generated within 15 minutes of switching
to a new WiFi with weak signal strength.
| Notification Text | What it means | Suggested remediation |
| The WiFi you are currently connected to, has poorer connection quality than your
previous WiFi. This may impact performance. | You may have connected to another WiFi network
in your vicinity. That has resulted in a low WiFi signal strength
which is affecting your application experience negatively. | Try reconnecting to the previous WiFi network,
which had better WiFi signal strength. To do so, On Windows: Go
to .
Select the network you want to connect to and click Connect. On Macintosh: Go
to . Click Wi-Fi in
the list on the left. Click the network you want to join, then click Join. If
the network is protected by a password, enter it. |
Clicking on the notification opens the Access Experience UI opens. It
provides details about the notification along with some suggestions to fix the stated
problem.
The Review in Access Experience link opens a time series historical chart
displaying the status of the WiFi connection quality during the last 3 hours. A slider
bar placed at the right end of the chart by default shows you the most recent status.
Move your mouse sideways on the chart across various points in time, to understand the
historical status of the active area. Depending on where you mouse over and click in the
chart, you can view the status and recommendation that was indicated at that specific
time within the 3-hour window. Hovering your cursor over the trend line shows you WiFi
Quality status and the WiFi name, so if you hover your cursor over the entire trend line
you will see the WiFi name change in the pop up when there is a WiFi switchover. The red
dots indicate that a notification was sent to your device at that time where the dot
appears.