GlobalProtect
Use the GlobalProtect App for iOS
Table of Contents
Use the GlobalProtect App for iOS
Provides you with the steps you perform to use the GlobalProtect
app for iOS.
This topic applies to you only if your setup
requires you to enter your GlobalProtect login credentials after
you have logged in to your endpoint (single sign-on is disabled).
We
typically recommend that organizations allow its GlobalProtect users
to log in transparently following app installation. After you log
in to an endpoint with transparent GlobalProtect login, the GlobalProtect
app automatically initiates and connects to the corporate network
without further user intervention.
If your setup requires you to enter your GlobalProtect credentials, follow the applicable steps
below.
- Connect to the GlobalProtect portal or gateway using one of the following workflows:
- View information about your GlobalProtect connection.After you establish the GlobalProtect connection, launch the GlobalProtect app. Tap the settings icon to open the settings menu. From the settings menu, tap SETTINGS to view information about your connection, including the Portal address and connection Status.
- If you want to connect to a different GlobalProtect portal, tap the Portal address. When prompted, enter a new portal address and then tap CONNECT.
- If you are connected to an external gateway, tap the connection Status to view additional details about your connection (including the network SSID and gateway IP address/FQDN).
![]()
- (Optional) Change your saved password.If your GlobalProtect administrator configures the GlobalProtect portal agent to Save User Credentials, your credentials are automatically saved to the GlobalProtect app. When your password expires or a RADIUS or AD administrator requires a password change at the next login, you can update your password on the app. This feature is enabled only when you are authenticated with a RADIUS server using the Protected Extensible Authentication Protocol Microsoft Challenge Handshake Authentication Protocol version 2 (PEAP-MSCHAPv2).
- Launch the GlobalProtect app.
- From the home screen, TAP TO CONNECT.
- (Optional) If prompted, enter your old Username and Password,
and then SIGN IN.
![]()
- When the GlobalProtect app prompts you to Update Password,
enter your Current Password followed by your New
Password.
![]()
- Retype Password to confirm your new password.
- SIGN IN to reconnect to GlobalProtect with your new password.
- (Optional) Disconnect from GlobalProtect.If your administrator configures GlobalProtect with the On-Demand connect method, you can TAP TO DISCONNECT from the home screen.
![]()
