: View Device Software Upgrade Status
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View Device Software Upgrade Status

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View Device Software Upgrade Status

Learn more about the Prisma SD-WAN device software upgrade status. Device software download and upgrades can be viewed for all ION devices.
Where Can I Use This?What Do I Need?
  • Prisma SD-WAN
  • Active Prisma SD-WAN license
You can view the status of active and pending device software upgrades and troubleshoot software upgrades using device CLI commands.
Device software download and upgrades can be viewed for all ION devices running Release 5.1.1. To view pending and active device software downloads and upgrades for 5.1.1 devices:
  1. Select WorkflowsDevicesClaimed Devices.
  2. Select Claimed and select Device Options at the bottom left of the screen.
  3. On the Device Software Upgrade screen, device software details such as name of the device, current version, target version, download time, upgrade time and status of the software upgrade displays.
    • Current version indicates the current device version.
    • Target version indicates the software version to which you wish to upgrade.
    • Status allows you to filter and display the status of devices. You may check more than one box to view the varied status of selected devices.
      • Download Scheduled—Displays a list of devices for which software downloads have been scheduled. An upgrade is not scheduled for these devices.
      • Download Complete—Displays a list of devices for which software download has been completed. An upgrade can now be scheduled for these devices.
      • Upgrade Scheduled—Displays a list of devices for which software upgrades have been scheduled. The list will display a temporary download completed state and then the scheduled upgrade.
      • Other—Displays a list of devices that may be in an interim state, with a download or upgrade operation in progress.
        Note that the status of all pre-Release 5.1.1 devices will only display under Other.
  4. Select Retry Upgrade if there is an issue with the upgrade.
    Retry Upgrade displays the Schedule an Upgrade screen. View the History to view the last five operations on the software upgrade. Click Edit or Abort to edit or abort a scheduled upgrade.
    Run the device CLI command dump software status to verify the version of the ION device software.