Strata Copilot
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Strata Cloud Manager

Strata Copilot

Table of Contents

Strata Copilot

Talk with Strata Copilot—the ultimate AI-powered assistant—to get real-time, actionable insights on the health and security of your network.
Where Can I Use This?What Do I Need?
  • Prisma Access (Managed by Panorama or Strata Cloud Manager)
  • NGFW, including those funded by Software NGFW Credits
Each of these licenses include access to Strata Cloud Manager:
Strata Copilot insights can also depend on the products you’re using with Strata Cloud Manager, your licenses, and your role permissions.
December 2024
Strata Copilot is now available for you to try in US, EU, DE, and UK regions! Keep in mind that Strata Copilot is learning and might sometimes make mistakes. Please
share your feedback with us
as you go; we’ll use it to make copilot better. You’ll also notice that we regularly release new features and updates to improve your copilot experience.
Chat with Strata Copilot—the ultimate AI-powered assistant—to get real-time, actionable insights on the health and security of your network:
  • Find, understand, and resolve threats before they turn into problems
  • Identify the cause of degraded network and app experience
  • Open support cases when you want help to fix an issue quickly
Strata Copilot harnesses your network data and activity (from across NGFWs, Prisma Access, and cloud security services) and combines this with Palo Alto Networks best practice guidance, to give you clear, actionable answers. Strata Copilot is built inline to Strata Cloud Manager, and its AI-driven, natural language interface simplifies how you interact with your network. With increasing usage, Strata Copilot learns from your interactions and preferences to improve and refine it’s responses to you. The data and insights that Strata Copilot shares with you depends on the products you’re using with Strata Cloud Manager, your licenses, and your role permissions. If you aren’t able to view certain data, Strata Copilot will notify you about any required licenses or access permissions.
So that it's responses to you are both authoritative and specific, Strata Copilot references these sources to generate responses to your questions:
  • Your specific network data and activity, across all the products you’re using with Strata Cloud Manager (your NGFWs, Prisma Access deployment, and cloud security services). Strata Copilot uses this data to accelerate insights into your own network health and security.
  • Palo Alto Networks authoritative technical resources: topics from across the knowledge base, live community, and public technical documentation, including Palo Alto Networks best practice guidance. Strata Copilot uses this data to provide you quick and summarized answers from across all Palo Alto Networks knowledge resources.
Where Strata Copilot Processes Data:
The ephemeral data processing functionality of Strata Copilot is provided by a large language model in the United States. Data is processed in memory by the large language model vendor for no longer than necessary, in order to service the specific request in real-time, and the data is not retained.
Please review the Strata Copilot Supplemental End User License Agreement.

Launch Strata Copilot

Log in to Strata Cloud Manager, and check for the Strata Copilot icon in the top right corner of any page.
The first time you launch Strata Copilot, you'll be prompted to review and agree to the Supplemental End User License Agreement.
To accept the Supplemental End User License Agreement, you must be assigned one of the following roles:
  • Superuser
  • Network Administrator
  • Security Administrator
  • Multitenant Superuser

First Look

To interact with Strata Copilot, you can Search keywords or start a query. Learn
how to best prompt Strata Copilot
to quickly get to the information you need.
You can also:
  • Start a Conversation by choosing a suggested prompt. These prompts highlight commonly-asked questions or topics based on your context and location in Strata Cloud Manager. Over time, these curated prompts are responsive to your viewing history and preferences, too.
  • Open a Technical Reference; these references are context-sensitive; Strata Copilot surfaces the most relevant technical documentation topics based on where you are in Strata Cloud Manager.

Start with a Good Prompt

To start chatting with Strata Copilot, be descriptive and provide plenty of context in your prompts. If you get a response from Strata Copilot that isn't quite what you're looking for, try again to phrase your prompts and questions in different ways. Strata Copilot learns from you, and the more you use it, the better it gets at giving you the right information, quickly.
Here’s some examples of basic prompts, and how they can be made more specific:
Basic PromptsBetter, Recommended Prompts
Sites down?
  • How many SD-WAN sites have been down in the past 24 hours?
John Doe threats
  • What are the top threats impacting user john.doe in the last 3 days?
What is the experience of jane.d?
  • How is the application experience of the user jane doe?

Response Types

Strata Copilot responses can take different forms, depending on your prompt and the information you're looking for.
Remember to double-check that all Strata Copilot responses are complete and accurate; Strata Copilot is learning, and can sometimes make mistakes. If the first response Strata Copilot gives you isn't right, consider if you can provide more context or detail in your prompt. See if this helps Strata Copilot to refine it's response.
  • Summary articles—Strata Copilot pools and summarizes all Palo Alto Networks knowledge and resources (technical documentation, knowledge base, and community content) into a succinct, collated answer. Strata Copilot lists the primary sources it relied on to generate its response, and you can use these if you want to review the content in more depth.
  • Real-time data—Strata Copilot provides answers to questions on your deployment and network activity.
  • Visualizations—Strata Copilot presents some answers as dynamic and intuitive visualizations. You can interact with Strata Copilot’s visualizations: toggle between different chart types, narrow or expand the data that the charts display, and download chart images.
  • AI-assisted workflows—Strata Copilot provides the ability to act on information that you supply in Log Viewer search queries, enhancing its functionality beyond information retrieval. You can prompt Strata Copilot to perform specific actions based on the context. Examples of actions include searching for IOCs, searching the configuration, navigating to an area in Strata Cloud Manager, and marking apps as sanctioned.

Share Feedback, Get Remediation Guidance, or Open a Support Case

For any Strata Copilot response, you can give a thumbs up to indicate that the response was helpful, or give a thumbs down to let us know that the response wasn't what you were expecting. Leaving detailed feedback on Strata Copilot responses, including what worked well and what didn’t, helps us to make Strata Copilot better.
If you're facing a technical issue, you can use Strata Copilot to open a support case. Just prompt Strata Copilot to Open a Case. Based on the information you provide, Strata Copilot will offer you guidance on how to fix the problem; if you still need support, you can then open a case.

Strata Copilot Support in Strata Cloud Manager

Strata Copilot support covers the following product and feature areas in Strata Cloud Manager. Expansion of Strata Copilot support into additional product and feature areas is ongoing.
FeatureDescription
Strata Cloud Manager Essentials and Pro
Strata Copilot is supported with these license types and for the following features.
Prisma Access
Monitor global network performance, analyze user connectivity patterns, view insights on cloud and data center application usage as well as recommendations for scaling security measures across distributed networks.
Prisma Access Browser
Query and analyze Prisma Access Browser (PAB) event data to monitor user activity, bandwidth usage, and security risks. Gain insights into website interactions, device distribution, peak usage times, active users, and unauthorized data movements. Copilot supports customizable time ranges for both current and historical data analysis and includes predefined queries to streamline common PAB data analysis tasks.
Additional data sets continuing to be added.
Strata Logging Service
Expedite investigations and analysis using AI-assisted search and workflows in Log Viewer. The workflows enable you to quickly explore logs stored in the Strata Logging Service to help you investigate traffic encryption, overall network traffic patterns, user behavior and access control, and connectivity issues.
Autonomous DEM, including Access Analyzer
View comprehensive insights across various connection types in your SASE environment and troubleshoot access issues to identify and resolve authentication, network, and security-related problems.
Data Security
Analyze sanctioned SaaS applications, detect potential data compromises, identify malware risks, provide visibility into data classification and sharing permissions, monitor user and file activities, and offer proactive remediation suggestions for policy violations and compliance issues in cloud environments.
Additional data sets continuing to be added.
AI-Powered ADEM
View end-to-end insights for all Prisma Access mobile user traffic. ADEM is an add-on service that you can purchase for Prisma Access.
Additional data sets continuing to be added.
AIOps for NGFW
Obtain real-time insights, analyze security gaps, optimize performance, ensure compliance, predict issues, recommend configurations, guide incident response, and identify trends, all based on device telemetry and best practices analysis for next-generation firewall deployments.
Additional data sets continuing to be added.
IoT SecurityManage your IoT devices, monitor their security alerts, assess device vulnerabilities, and gain insights into your IoT network's overall health and risk posture.
Prisma SD-WAN
Efficiently monitor application performance, troubleshoot incidents, analyze carrier health, track user behaviors, and assess branch site status to streamline SD-WAN management and optimization tasks.
Additional data sets continuing to be added.

Data and Content Sources that Strata Copilot Uses

Strata Copilot references these data and content sources, so that its responses to you are both authoritative and specific to your deployment:
  • Your specific network data and activity, across all the products you’re using with Strata Cloud Manager (your NGFWs, Prisma Access deployment, and cloud security services). Strata Copilot uses this data to accelerate insights into your own network health and security.
  • Palo Alto Networks authoritative technical resources: topics from across the knowledge base, live community, and public technical documentation, including Palo Alto Networks best practice guidance. Strata Copilot uses this data to provide quick and summarized answers from across all Palo Alto Networks knowledge resources.
Where Strata Copilot Processes Data:
The ephemeral data processing functionality of Strata Copilot is provided by a large language model in the United States. Data is processed in memory by the large language model vendor for no longer than necessary, in order to service the specific request in real-time, and the data is not retained.
Please review the Strata Copilot Supplemental End User License Agreement.