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    ADEM Data Collection and Agent Processes
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    ADEM Data Collection and Agent Processes

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    ADEM Data Collection and Agent Processes

    The Autonomous Digital Experience Management capability is built into the GlobalProtect Client. It is enabled/disabled by the policy in the Prisma Access administration portal (Both Panorama and Cloud Managed).

    Data Collection

    The ADEM Agent collections metrics from the User workstation in order to provide actionable insights into workstation, network, path and application performance. The metrics collected are:
    User sessions
    • GlobalProtect username
    • GlobalProtect Login / Logout time
    • GlobalProtect status
    • Prisma Access location
    • User geographical local
    • Service provider name
    BIOS
    • Serial number
    Computer
    • Hostname
    • Model
    • Manufacturer
    • Battery
    Network
    • Hostname
    • Network interfaces
    • IPv4 and IPv6 address
    • Public IP Address
    • MAC address
    • Default gateway
    • WiFi Signal Quality
    • WiFi Tx Speed
    • WiFi Rx Speed
    • WiFi Channel
    • WiFi Network SSID
    • WiFi Network BSSID
    VPN Network
    • VPN Interface
    • VPN Gateway ID/Hostname
    • Network interfaces
    Operating System
    • OS type
    • Version
    • OS architecture
    Logical Devices
    • Device ID
    • Device type
    • Media type
    • Size
    • Name
    • Volume name
    • Volume serial number
    • Filesystem count
    • Filesystem storage size
    • Filesystem usage
    CPU
    • Architecture
    • Core count
    • Logical processor count
    • Manufacturer
    • Max clock speed (Except on Apple Silicon)
    • Name
    RAM
    • Memory module capacity (Windows only)
    • Total Capacity
    Synthetic Test Results
    • Network Latency
    • Network Jitter
    • Network Loss
    • DNS resolution times
    • TCP Latency
    • SSL Latency
    • HTTP Latency

    FQDNs Used by ADEM

    The ADEM Client sends the data collected to the ADEM Portal. As such the following FQDN’s may need to be whitelisted and/or excluded from SSL decryption:
    • FedRAMP High:
      • updates.dem.prismasasegov.com
      • agents.dem.prismasasegov.com
      • features.dem.prismasasegov.com
      • agents-il4-prod-us-central1.dem.prismasasegov.com
    • FedRAMP Moderate:
      • agents-fed-mod-prod-1-us-central1.dem.prismaaccess.com
      • updates-fed-mod-prod-1-us-central1.dem.prismaaccess.com
      • features-fed-mod-prod-1-us-central1.dem.prismaaccess.com

    Processes to be Whitelisted on EDR Deployments

    Here are the ADEM processes that you must whitelist on your EDR deployments in order for Autonomous DEM to run.
    MacOS Process
    ProcessProcess DescriptionUser/Permission level
    /Applications/GlobalProtect Autonomous DEM.app/Contents/MacOS/crypter(This is a debugging tool as of 3.0.0) In previous versions it was used to read encrypted data from GlobalProtect: username, subtenant_id,certificate password._panwdem (sudo)
    /Applications/GlobalProtect Autonomous DEM.app/Contents/Services/DemPathTestService.xpc/Contents/MacOS/mtrPath Trace test for showing path visualization data on ADEM portal_panwdem (sudo)
    /Applications/GlobalProtect Autonomous DEM.app/Contents/Services/DemPathTestService.xpc/Contents/MacOS/DemPathTestServiceInvokes the mtr process for path traces._panwdem
    /Applications/GlobalProtect Autonomous DEM.app/Contents/Services/DemWebTestService.xpc/Contents/MacOS/DemWebTestServiceRuns the curl process._panwdem
    /Applications/GlobalProtect Autonomous DEM.app/Contents/Services/DemWebTestService.xpc/Contents/MacOS/curlApplication Performance test using Curl_panwdem
    /Applications/GlobalProtect Autonomous DEM.app/Contents/Services/DemUpdateService.xpc/Contents/MacOS/DemUpdateService Endpoint DEM service software update managerroot
    /Applications/GlobalProtect Autonomous DEM.app/Contents/Services/DemNetworkTestService.xpc/Contents/MacOS/DemNetworkTestService Runs ICMP/TCP ping tests._panwdem
    /Applications/GlobalProtect Autonomous DEM.app/Contents/Services/DemCollectionService.xpc/Contents/MacOS/DemCollectionServiceCollects local system metrics such as cpu, memory, and wifi statistics._panwdem
    /Applications/GlobalProtect Autonomous DEM.app/Contents/Services/DemPortalService.xpc/Contents/MacOS/DemPortalServiceProvides connectivity to the ADEM portal for incoming configuration and transmission of test results._panwdem
    /Applications/GlobalProtect Autonomous DEM.app/Contents/Services/DemTransmissionService.xpc/Contents/MacOS/DemTransmissionServiceRuns periodically to collect test results from the other services and transmits them to the portal via the portal service._panwdem
    /etc/sudoers.d/‘palo_alto_networks_dem.tmp’File lists processes that requires sudo access_panwdem (sudo)
    Windows Process
    ProcessProcess DescriptionUser/Permission level
    C:\Program Files\Palo Alto Networks\DEM\bin\curlApplication Performance test using CurlNetwork Service
    C:\Program Files\Palo Alto Networks\DEM\bin\mtr-packetPath Trace test for showing path visualization data on ADEM portalNetwork Service
    C:\Program Files\Palo Alto Networks\DEM\bin\mtrInvokes the mtr process for path traces.Network Service
    C:\Program Files\Palo Alto Networks\DEM\bin\tcpingNetwork Performance test for Applications using TCP PingNetwork Service
    C:\Program Files\Palo Alto Networks\DEM\AgentProcessThis is the main agent process that provides portal connectivity and test coordination.Local System
    C:\Program Files\Palo Alto Networks\DEM\GlobalProtectAutonomousDEMThe main service that launches the AgentProcess.Local System
    C:\Program Files\Palo Alto Networks\DEM\GlobalProtectAutonomousDEMUpdaterEndpoint DEM service software update managerLocal System

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