To help you troubleshoot connection and performance issues for a specific user, GlobalProtect now collects and reports telemetry information for latency between the GlobalProtect gateway and the endpoint. With this information, you can easily identify the gateway to which the user is connected, the current stage of the connection, and statistics about the pre-tunnel and post-tunnel network latency. To view latency information, filter for eventid eq gateway-tunnel-latency in the GlobalProtect Logs (MonitorLogsGlobalProtect) on PAN-OS 9.1 and later releases.