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    Decommission a Firewall
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    Decommission a Firewall

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    Decommission a Firewall

    If you have an Enterprise Agreement, you can decommission PA-Series hardware on the Customer Support Portal.
    If you have an Enterprise Agreement, you can decommission PA-Series hardware on the Customer Support Portal.
    You can decommission hardware that is not part of an ELA.

    Bulk Decommission Assets

    1. Log in to the Customer Support Portal.
    2. Select AssetsNetwork Security, then filter to view NGFW.
    3. Select the assets you want to decommission.
    4. Decommission the selected assets.
      Review the assets in the Bulk Decommission list.
    5. Bulk Decommission the assets.
    6. Agree and Submit to decommission the assets listed.
      Decommissioning assets is a permanent operation.
    7. View the decommissioned assets through Account ActionsDecommissioned Assets.

    Decommission a Single Asset

    Use the Asset Actions to decommission a single asset.
    1. Log in to the Customer Support Portal.
    2. Select AssetsNetwork Security, then filter to view NGFW.
    3. Select Licenses/Subscriptions in Actions for the asset you want to decommission.
      Review the asset details in the Licenses & Subscriptions panel.
    4. Decommission Asset.
    5. Select the reason to decommission the asset.
      • Lost or stolen
      • Customer Request
    6. Decommission the asset.
    7. Agree and Submit to decommission the assets listed.
      Decommissioning assets is a permanent operation.
    8. View the decommissioned assets through Account ActionsDecommissioned Assets.

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