Using the GlobalProtect App
Table of Contents
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- Firewall Overview
- Features and Benefits
- Last Login Time and Failed Login Attempts
- Message of the Day
- Task Manager
- Language
- Alarms
- Commit Changes
- Save Candidate Configurations
- Revert Changes
- Lock Configurations
- Global Find
- Threat Details
- AutoFocus Intelligence Summary
- Configuration Table Export
- Change Boot Mode
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- Objects > Addresses
- Objects > Address Groups
- Objects > Regions
- Objects > Dynamic User Groups
- Objects > Application Groups
- Objects > Application Filters
- Objects > Services
- Objects > Service Groups
- Objects > Devices
- Objects > External Dynamic Lists
- Objects > Custom Objects > Spyware/Vulnerability
- Objects > Custom Objects > URL Category
- Objects > Security Profiles > Antivirus
- Objects > Security Profiles > Anti-Spyware Profile
- Objects > Security Profiles > Vulnerability Protection
- Objects > Security Profiles > File Blocking
- Objects > Security Profiles > WildFire Analysis
- Objects > Security Profiles > Data Filtering
- Objects > Security Profiles > DoS Protection
- Objects > Security Profiles > Mobile Network Protection
- Objects > Security Profiles > SCTP Protection
- Objects > Security Profile Groups
- Objects > Log Forwarding
- Objects > Authentication
- Objects > Packet Broker Profile
- Objects > Schedules
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- Firewall Interfaces Overview
- Common Building Blocks for Firewall Interfaces
- Common Building Blocks for PA-7000 Series Firewall Interfaces
- Tap Interface
- HA Interface
- Virtual Wire Interface
- Virtual Wire Subinterface
- PA-7000 Series Layer 2 Interface
- PA-7000 Series Layer 2 Subinterface
- PA-7000 Series Layer 3 Interface
- Layer 3 Interface
- Layer 3 Subinterface
- Log Card Interface
- Log Card Subinterface
- Decrypt Mirror Interface
- Aggregate Ethernet (AE) Interface Group
- Aggregate Ethernet (AE) Interface
- Network > Interfaces > VLAN
- Network > Interfaces > Loopback
- Network > Interfaces > Tunnel
- Network > Interfaces > SD-WAN
- Network > Interfaces > PoE
- Network > Interfaces > Cellular
- Network > Interfaces > Fail Open
- Network > VLANs
- Network > Virtual Wires
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- Network > Routing > Logical Routers > General
- Network > Routing > Logical Routers > Static
- Network > Routing > Logical Routers > OSPF
- Network > Routing > Logical Routers > OSPFv3
- Network > Routing > Logical Routers > RIPv2
- Network > Routing > Logical Routers > BGP
- Network > Routing > Logical Routers > Multicast
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- Network > Routing > Routing Profiles > BGP
- Network > Routing > Routing Profiles > BFD
- Network > Routing > Routing Profiles > OSPF
- Network > Routing > Routing Profiles > OSPFv3
- Network > Routing > Routing Profiles > RIPv2
- Network > Routing > Routing Profiles > Filters
- Network > Routing > Routing Profiles > Multicast
- Network > Proxy
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- Network > Network Profiles > GlobalProtect IPSec Crypto
- Network > Network Profiles > IPSec Crypto
- Network > Network Profiles > IKE Crypto
- Network > Network Profiles > Monitor
- Network > Network Profiles > Interface Mgmt
- Network > Network Profiles > QoS
- Network > Network Profiles > LLDP Profile
- Network > Network Profiles > SD-WAN Interface Profile
- Network > Network Profiles > MACsec Profile
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- Device > Setup
- Device > Setup > Management
- Device > Setup > Interfaces
- Device > Setup > Telemetry
- Device > Setup > Content-ID
- Device > Setup > WildFire
- Device > Setup > ACE
- Device > Setup > DLP
- Device > Log Forwarding Card
- Device > Config Audit
- Device > Administrators
- Device > Admin Roles
- Device > Access Domain
- Device > Authentication Sequence
- Device > IoT Security > DHCP Server Log Ingestion
- Device > Device Quarantine
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- Security Policy Match
- QoS Policy Match
- Authentication Policy Match
- Decryption/SSL Policy Match
- NAT Policy Match
- Policy Based Forwarding Policy Match
- DoS Policy Match
- Routing
- Test Wildfire
- Threat Vault
- Ping
- Trace Route
- Log Collector Connectivity
- External Dynamic List
- Update Server
- Test Cloud Logging Service Status
- Test Cloud GP Service Status
- Device > Virtual Systems
- Device > Shared Gateways
- Device > Certificate Management
- Device > Certificate Management > Certificate Profile
- Device > Certificate Management > OCSP Responder
- Device > Certificate Management > SSL/TLS Service Profile
- Device > Certificate Management > SCEP
- Device > Certificate Management > SSL Decryption Exclusion
- Device > Certificate Management > SSH Service Profile
- Device > Response Pages
- Device > Server Profiles
- Device > Server Profiles > SNMP Trap
- Device > Server Profiles > Syslog
- Device > Server Profiles > Email
- Device > Server Profiles > HTTP
- Device > Server Profiles > NetFlow
- Device > Server Profiles > RADIUS
- Device > Server Profiles > SCP
- Device > Server Profiles > TACACS+
- Device > Server Profiles > LDAP
- Device > Server Profiles > Kerberos
- Device > Server Profiles > SAML Identity Provider
- Device > Server Profiles > DNS
- Device > Server Profiles > Multi Factor Authentication
- Device > Local User Database > Users
- Device > Local User Database > User Groups
- Device > Scheduled Log Export
- Device > Software
- Device > Dynamic Updates
- Device > Licenses
- Device > Support
- Device > Policy Recommendation > IoT
- Device > Policy > Recommendation SaaS
- Device > Policy Recommendation > IoT or SaaS > Import Policy Rule
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- Device > User Identification > Connection Security
- Device > User Identification > Terminal Server Agents
- Device > User Identification > Group Mapping Settings
- Device > User Identification> Trusted Source Address
- Device > User Identification > Authentication Portal Settings
- Device > User Identification > Cloud Identity Engine
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- Network > GlobalProtect > MDM
- Network > GlobalProtect > Clientless Apps
- Network > GlobalProtect > Clientless App Groups
- Objects > GlobalProtect > HIP Profiles
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- Use the Panorama Web Interface
- Context Switch
- Panorama Commit Operations
- Defining Policies on Panorama
- Log Storage Partitions for a Panorama Virtual Appliance in Legacy Mode
- Panorama > Setup > Interfaces
- Panorama > High Availability
- Panorama > Firewall Clusters
- Panorama > Administrators
- Panorama > Admin Roles
- Panorama > Access Domains
- Panorama > Device Groups
- Panorama > Plugins
- Panorama > Log Ingestion Profile
- Panorama > Log Settings
- Panorama > Server Profiles > SCP
- Panorama > Scheduled Config Export
- Panorama > Device Registration Auth Key
Using the GlobalProtect App
The tabs in the GlobalProtect Settings panel,
which opens when you launch the GlobalProtect app and select Settings from
the Settings menu on the GlobalProtect status panel, contain
useful information about status and settings and provide information
to assist in troubleshooting connection issues.
- General tab—Displays the username and portal(s) associated with the GlobalProtect account. You can also add, delete, or modify portals from this tab.
- Connection tab—Displays the gateway(s) configured for the GlobalProtect app, and provides the following information about each gateway:
- Gateway name
- Tunnel status
- Authentication status
- Connection type
- Gateway IP address or FQDN (only available in external mode)
For internal mode, the Connection tab displays the entire list of available gateways. For external mode, the Connection tab displays the gateway to which you are connected and additional details about the gateway (such as gateway IP address and uptime). - Host Profile tab—Displays the endpoint data that GlobalProtect uses to monitor and enforce security policies through the Host Information Profile (HIP). Click Resubmit Host Profile to manually resubmit HIP data to the gateway.
- Troubleshooting tab—On macOS endpoints, this tab allows you to Collect Logs and set the Logging Level. On Windows endpoints, this tab allows you to Collect Logs, set the Logging Level, and view the following information to assist in troubleshooting:
- Network Configurations—Displays the current system configuration.
- Routing Table—Displays information on how the GlobalProtect connection is currently routed.
- Sockets—Displays socket information for the current active connections.
- Logs—Allows the user to display logs for the GlobalProtect app and service. Choose the log type and debugging level. Click Start to begin logging and Stop to terminate logging.
- Notification tab—Displays the list of notifications triggered on the GlobalProtect app. To view more details about a specific notification, double-click the notification.