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    PAN-OS 9.0.1 Known Issues
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    PAN-OS 9.0.1 Known Issues

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    PAN-OS 9.0.1 Known Issues

    Review the known issues specific to the PAN-OS 9.0.1 release.
    The following list includes only outstanding known issues specific to the first PAN-OS® 9.0 maintenance release—PAN-OS 9.0.1. This list includes issues specific to Panorama™, GlobalProtect™, VM-Series plugins, and WildFire®, as well as known issues that apply more generally or that are not identified by an issue ID. For a complete list of existing and addressed known issues in all PAN-OS 9.0 releases, see the Known Issues Related to PAN-OS 9.0.
    Issue ID
    Description
    —
    Upgrading Panorama with a local Log Collector and Dedicated Log Collectors to PAN-OS 8.1 or a later PAN-OS release can take up to six hours to complete due to significant infrastructure changes. Ensure uninterrupted power to all appliances throughout the upgrade process.
    —
    A critical System log is generated on the VM-Series firewall if the minimum memory requirement for the model is not available.
    • When the memory allocated is less than 4.5GB, you cannot upgrade the firewall. The following error message displays: Failed to install 9.0.0 with the following error: VM-50 in 9.0.0 requires 5.5GB memory, VM-50 Lite requires 4.5GB memory.Please configure this VM with enough memory before upgrading.
    • If the memory allocation is more than 4.5GB but less that the licensed capacity requirement for the model, it will default to the capacity associated with the VM-50.
      The System log message System capacity adjusted to VM-50 capacity due to insufficient memory for VM-<xxx> license, indicates that you must allocate the additional memory required for licensed capacity for the firewall model.
    —A Panorama management server running PAN-OS 9.0 does not currently support management of appliances running WildFire 7.1 or earlier releases. Even though these management options are visible on the Panorama 9.0 web interface (PanoramaManaged WildFire Clusters and PanoramaManaged WildFire Appliances), making changes to these settings for appliances running WildFire 7.1 or an earlier release has no effect.
    WF500-4200
    The Create Date shown when using the show wildfire global sample-status sha256 equal<hash> or show wildfire global sample-analysis CLI command is two hours behind the actual time for WF-500 appliance samples.
    PLUG-1827
    This issue is resolved after you upgrade to VM-Series plugin 1.0.3 and reboot the firewall.
    (Microsoft Azure only) The firewall drops packets due to larger than expected packet sizes when Accelerated networking is enabled on the firewall (SettingsNetworking).
    PLUG-1709
    This issue is resolved with VM-Series plugin 1.0.3.
    (Microsoft Azure only) There is an intermittent issue where the secondary IP address becomes associated with the passive firewall after multiple failovers.
    Workaround: Reassign IP addresses to the active and passive firewalls in Azure as needed.
    PLUG-1694
    (PAYG licenses only) Your pay-as-you-go (PAYG) license is not retained when you upgrade from a PAN-OS 8.1 release to a PAN-OS 9.0 release.
    Workaround: Upgrade to VM-Series plugin 1.0.2 (or later) after you upgrade to a PAN-OS 9.0 release and then reboot the firewall to recover your PAYG license.
    PLUG-1681
    If you bootstrap a PAN-OS 9.0.1 image while using VM-Series plugin 1.0.0, the firewall will not apply the capacity license. To downgrade the VM-Series plugin from version 1.0.2 to 1.0.0, first bootstrap the PAN-OS 9.0.1 image and then downgrade the plugin.
    PLUG-1642
    This issue is resolved with VM-Series plugin 1.0.2.
    After a high availability (HA) failover, the dataplane interface on a VM-Series firewall on Azure with Accelerated Networking (SR-IOV) becomes disabled when, as a result of the failover, the secondary IP address is detached from or attached to the firewall and moved to its HA peer.
    PLUG-1503
    This issue is resolved with VM-Series plugin 1.0.3.
    When a VM-Series firewall on AWS running on a C5 or M5 instance experiences a high availability (HA) failover, the dataplane interfaces from the previously active firewall are not moved to the newly active (previously passive) peer.
    Workaround: Check for the latest VM-Series plugin version and install the VM-Series plugin 9.0.0 version; the built-in version is 9.0.0-c29.
    PLUG-1074
    On the VM-Series firewall on AWS, when you change the instance type, the firewall no longer has a serial number or a license. Additionally, if you manage this firewall using Panorama, it is no longer connected to Panorama.
    PLUG-380
    When you rename a device group, template, or template stack in Panorama that is part of a VMware NSX service definition, the new name is not reflected in NSX Manager. Therefore, any ESXi hosts that you add to a vSphere cluster are not added to the correct device group, template, or template stack and your Security policy is not pushed to VM-Series firewalls that you deploy after you rename those objects. There is no impact to existing VM-Series firewalls.
    PAN-178194
    Firewalls licensed for Advanced URL Filtering generate a message indicating that a License required for URL filtering to function is unavailable displays at the bottom of the UI, due to a PAN-OS UI issue. This error does not affect the operation of Advanced URL Filtering or URL Filtering.
    PAN-157240
    When a firewall has hardware offloading turned on and OSPF enabled, if ECMP is enabled or disabled for a virtual router during a configuration commit, OSPF sessions may get stuck in Exchange Start state.
    Workaround: Disable OSPF when enabling or disabling ECMP, and then re-enable OSPF in the next commit.
    PAN-154247
    On the Panorama management server, context switching to and from the managed firewall web interface may cause the Panorama administrator to be logged out.
    Workaround: Log out and back in to the Panorama web interface.
    PAN-151198
    On the Panorama management server, read-only Panorama administrators (PanoramaAdministrators) can load managed firewall configuration Backups (PanoramaManaged DevicesSummary).
    PAN-131915
    There is an issue when you implement a new firewall bootstrap with a USB drive where the bootstrap fails and displays the following error message: no USB device found.
    Workaround: Perform a factory reset or run the request system private-data-reset CLI command and then proceed with bootstrapping.
    PAN-131792
    This issue is now resolved. SeePAN-OS 9.0.9 Addressed Issues.
    The Name log filter (MonitorLogsTraffic) is not maintained when viewing the Log Viewer for a Security policy rule (PoliciesSecurity) from the drop-down menu.
    PAN-130069
    There is an issue where the firewall incorrectly interprets an external dynamic list MineMeld instability error code as an empty external dynamic list.
    PAN-126921
    (PA-7000 Series firewalls only) There is an issue where internal path monitoring fails when the firewall processes corrupt packets.
    PAN-125775
    There is an issue where Panorama management servers deployed using the C5 or M5 instance types on Amazon Web Services (AWS) cause the Panorama instance to stop responding in regions that support these instance types.
    PAN-125121
    (VM-Series firewalls only) There is an issue where custom images do not function as expected for PAN-OS 9.0.
    Workaround: Use PAN-OS 8.1 for creating custom images.
    PAN-124956
    There is an issue where VM-Series firewalls do not support packet buffer protection.
    PAN-120662
    (PA-7000 series firewalls using PA-7000-20G-NPC cards only) There is an intermittent issue where an out-of-memory (OOM) condition causes dataplane or internal path monitoring to stop responding.
    PAN-120440
    There is an issue on M-500 Panorama management servers where any ethernet interface with an IPv6 address having Private PAN-DB-URL connectivity only supports the following format: 2001:DB9:85A3:0:0:8A2E:370:2.
    PAN-120303
    There is an issue where the firewall remains connected to the PAN-DB-URL server through the old management IP address on the M-500 Panorama management server, even when you configured the Eth1/1 interface.
    Workaround: Update the PAN-DB-URL IP address on the firewall using one of the methods below.
    • Modify the PAN-DB Server IP address on the managed firewall.
      1. On the web interface, delete the PAN-DB Server IP address (DeviceSetupContent IDURL Filtering settings).
      2. Commit your changes.
      3. Add the new M-500 Eth1/1 IP PAN-DB IP address.
      4. Commit your changes.
    • Restart the firewall (devsrvr) process.
      1. Log in to the firewall CLI.
      2. Restart the devsrvr process: debug software restart process device-server
    PAN-118628
    There is an issue where after you deploy Panorama in Azure, you cannot log in to Panorama with the username and password that was provided during the deployment process.
    PAN-118525
    (PA-5250, PA-5260, PA-5280, and PA-7000 Series firewalls only) There is an issue where the QSFP28 port does not come up with the TR-FC13L-N00 version of the PAN-QSFP28-100GBASE-LR4 optical transceiver on firewalls running a PAN-OS 9.0 release. For assistance, please contact Support.
    PAN-118108
    There is an issue where an API call against a Panorama management server, which triggers the request analyze-shared-policy command causes Panorama to reboot after you execute the command.
    PAN-118065
    (M-Series Panorama management servers in Management Only mode) When you delete the local Log Collector (PanoramaManaged Collectors), it disables the 1/1 ethernet interface in the Panorama configuration as expected but the interface still displays as Up when you execute the show interface all command in the CLI after you commit.
    Workaround: Disable the 1/1 ethernet interface before you delete the local log collector and then commit the configuration change.
    PAN-118008
    This issue is now resolved. See PAN-OS 9.0.3 Addressed Issues.
    (Affects PA-3000 series appliances only) There is an infrequently encountered issue where a low memory condition intermittently prevents decoders from loading, leading to traffic inspection issues related to the impacted decoder(s).
    PAN-117043
    There is an issue on the Panorama management server and all supported firewalls where special characters contained in the tag names of the Security policy rules returns the following error message: group-tag is invalid when you commit or push a configuration.
    Workaround: Modify the tags and group tags (ObjectsTags) to exclude special characters.
    PAN-116436
    (Panorama virtual appliances only) There is a disk space calculation error that eventually leads to an erroneous opt/panlogs/ partition full condition and causes a process (CDB) to stop responding.
    PAN-116084
    VM-Series firewalls on Microsoft Azure deployed using MMAP drops traffic when the firewall experiences heavy traffic.
    PAN-116069
    (PA-200 firewalls only) There is a rare out-of-memory (OOM) condition.
    PAN-116017
    (Google Cloud Platform (GCP) only) The firewall does not accept the DNS value from the initial configuration (init-cfg) file when you bootstrap the firewall.
    Workaround: Add DNS value as part of the bootstrap.xml in the bootstrap folder and complete the bootstrap process.
    PAN-115816
    (Microsoft Azure only) There is an intermittent issue where an Ethernet (eth1) interface does not come up when you first boot up the firewall.
    Workaround: Reboot the firewall.
    PAN-115733
    (PAN-OS firewalls in an HA configuration only) There is a rare issue where data interfaces do not come up after you reboot the firewall when running a C5 or M5 instance type in AWS.
    Workaround: Reboot the firewall.
    PAN-114495
    Alibaba Cloud runs on a KVM hypervisor and supports two Virtio modes: DPDK (default) and MMAP. If you deploy a VM-Series firewall running PAN-OS 9.0 in DPDK packet mode and you then switch to MMAP packet mode, the VM-Series firewall duplicates packets that originate from or terminate on the firewall. As an example, if a load balancer or a server behind the firewall pings the VM-Series firewall after you switch from DPDK packet mode to MMAP packet mode, the firewall duplicates the ping packets.
    Throughput traffic is not duplicated if you deploy the VM-Series firewall using MMAP packet mode.
    PAN-113501
    The Panorama management server returns a Secure Copy (SCP) server connection error after you create an SCP Scheduled Config Export profile (PanoramaScheduled Config Export) due to the SCP server password exceeding 15 characters in length.
    PAN-113117
    A newly launched firewall does not get its configuration from Panorama when it first connects if you installed the VM-Series plugin on Panorama. When a newly launched firewall that is bootstrapped connects to Panorama, a process restart occurs on Panorama. Upon restart, you are logged out of the user interface and you need to log in and push the device group and template configuration to the newly connected firewall.
    PAN-113098
    In the firewall web interface, you can temporarily submit change requests for the following URL categories: insufficient-content, high-risk, medium-risk, low-risk, and newly-registered-domains. However, Palo Alto Networks does not support or process change requests for these categories.
    PAN-112983
    (Firewalls with multiple virtual systems only; no impact to Panorama) If you select any Location other than Shared when you generate or import a new CA Certificate in a Certificate Profile (DeviceCertificate ManagementCertificate Profile), the firewall adds the newly generated or imported certificate to vsys1. For example, if you specify vsys3 as the Location, Add a CA Certificate, and then Generate a new certificate, the firewall adds the certificate to vsys1 instead of vsys3. When you click OK to configure the Certificate Profile, the firewall returns an Operation Failed error message because it sees a certificate for vsys1 added to vsys3.
    Workaround 1:
    1. Generate or import the new certificate in a Certificate Profile (DeviceCertificate ManagementCertificatesDevice Certificates) and select the appropriate vsys Location when you generate or import the certificate.
    2. When you create or edit the Certificate Profile, specify the vsys Location and Add the certificate that you generated (or imported) from the list of existing certificates.
    Workaround 2: When you generate or import a new certificate when you configure a Certificate Profile for a vsys other than vsys1, specify the Location as Shared.
    PAN-112814
    H.323-based calls lose audio when the predicted H.245 session cannot convert to Active status, which causes the firewall to incorrectly drop H.245 traffic.
    PAN-112699
    (VM-Series firewall on AWS running on a C5 or M5 instance only) You cannot use the mgmt-interface-swap command to swap the interfaces for deploying a VM-Series firewall behind a web load balancer (such as AWS ALB or Classic ELB).
    Workaround: Check for the latest VM-Series plugin version and install the VM-Series plugin 9.0.0 version; the built-in version is 9.0.0-c29.
    PAN-112694
    (Firewalls with multiple virtual systems only) If you configure dynamic DNS (DDNS) on a new interface (associated with vsys1 or another virtual system) and you then create a New Certificate Profile from the drop-down, you must set the location for the Certificate Profile to Shared. If you configure DDNS on an existing interface and then create a new Certificate Profile, we also recommend that you choose the Shared location instead of a specific virtual system. Alternatively, you can select a preexisting certificate profile instead of creating a new one.
    PAN-112626
    When you upgrade to PAN-OS 9.0 with a PAYG Bundle 2 license, the new DNS Security subscription is not available on your VM-Series firewall.
    This subscription is included with the BYOL and VM-Series ELA when you upgrade.
    PAN-112562
    The Log Forwarding Card (LFC) subinterface incorrectly uses the interface IP address instead of the subinterface IP address for all services that forward logs (such as syslog, email, and SNMP) for selected virtual systems.
    PAN-112456
    You can temporarily submit a change request for a URL Category with more than two suggested categories. However, we support only two suggested categories so add no more than two suggested categories to a change request until we address this issue. If you submit more than two suggested categories, we will use only the first two categories you enter.
    PAN-112340
    If you enable URL Filtering without enabling Threat Prevention and your environment processes a large number (thousands) of URL look-ups per second per dataplane, you are likely to experience performance issues, including high CPU usage.
    PAN-111928
    Invalid configuration errors are not displayed as expected when you revert a Panorama management server configuration.
    Workaround: After you revert the Panorama configuration, Commit (CommitCommit to Panorama) the reverted configuration to display the invalid configuration errors.
    PAN-111866
    The push scope selection on the Panorama web interface displays incorrectly even though the commit scope displays as expected. This issue occurs when one administrator makes configuration changes to separate device groups or templates that affect multiple firewalls and a different administrator attempts to push those changes.
    Workaround: Perform one of the following tasks.
    • Initiate a Commit to Panorama operation followed by a Push to Devices operation for the modified device group and template configurations.
    • Manually select the devices that belong to the modified device group and template configurations.
    PAN-111729
    If you disable DPDK mode and enable it again, you must immediately reboot the firewall.
    PAN-111670
    Tagged VLAN traffic fails when sent through an SR-IOV adapter.
    PAN-111553
    On the Panorama management server, the Include Device and Network Templates setting is disabled by default when you attempt to push changes to managed devices, which causes your push to fail.
    Workaround: Before you commit and push the configuration changes from Panorama to your managed devices, edit the push scope (CommitPush to DevicesEdit Selections or CommitCommit and PushEdit Selections) to Include Device and Network Templates.
    PAN-111251
    Using the CLI to enable or disable DNS Rewrite under a Destination NAT policy rule has no effect.
    PAN-110794
    DGA-based threats shown in the firewall threat log display the same name for all such instances.
    PAN-110603
    In some cases, when a port on an PA-7000 Series 100Gbps Network Processor Card (NPC) has an SFP+ transceiver inserted but no cable is connected, the system detects a signal and attempts to tune and link with that port. As a result, if the device at the other end of the connection is rebooted or has an HA failover event, the link is sometimes held down for an extended period of time while the interface attempts to tune itself.
    Workaround: Connect a cable to the installed SFP+ transceiver to allow the system to tune and link. Then, when you disconnect the cable, the system will correctly detect that the link is down. Alternatively, remove the SFP+ transceiver from the port.
    PAN-109526
    The system log does not correctly display the URL for CRL files; instead, the URLs are displayed with encoded characters.
    PAN-106989
    There is a display-only issue on Panorama that results in a commit failed status for Template Last Commit State (PanoramaManaged DevicesSummary).
    Workaround: Push templates to managed devices.
    PAN-106675
    After upgrading the Panorama management server to PAN-OS 8.1 or a later release, predefined reports do not display a list of top attackers.
    Workaround: Create new threat summary reports (MonitorPDF ReportsManage PDF Summary) containing the top attackers to mimic the predefined reports.
    PAN-105210
    (Panorama in FIPS mode only when managing non-FIPS firewalls) You cannot configure a GlobalProtect portal on Panorama in FIPS mode when managing a non-FIPS firewall. If you attempt to do so, you will receive the following error message: agent-user-override-key unexpected here Portal_fips.
    PAN-104808
    There is an issue where scheduled SaaS reports generate and email empty PDF reports.
    Workaround: Manually generate the report from the Panorama web interface.
    PAN-104780
    If you configure a HIP object to match only when a connecting endpoint is managed (ObjectsGlobalProtectHIP Objects<hip-object>GeneralManaged), iOS and Android endpoints that are managed by AirWatch are unable to successfully match the HIP object and the HIP report incorrectly indicates that these endpoints are not managed. This issue occurs because GlobalProtect gateways cannot correctly identify the managed status of these endpoints.
    Additionally, iOS endpoints that are managed by AirWatch are unable to match HIP objects based on the endpoint serial number because GlobalProtect gateways cannot identify the serial numbers of these endpoints; these serial numbers do not appear in the HIP report.
    PAN-103336
    (HA configurations only) When you downgrade a VM-Series firewall on Azure from PAN-OS 9.0 to an earlier release, you do not receive warnings. Do not downgrade your firewall without saving and exporting your current configuration.
    Workaround: Because HA is not supported in earlier versions of VM-Series firewalls on Azure, to prevent the loss of your configuration:
    • Save and export the configuration before you downgrade.
    • After you downgrade, load the saved configuration and commit your changes. The firewall will resume operation without the HA configuration.
    PAN-103276
    Adding a disk to a virtual appliance running Panorama 8.1 or a later release on VMware ESXi 6.5 update1 causes the Panorama virtual appliance and host web client to become unresponsive.
    Workaround: Upgrade the ESXi host to ESXi 6.5 update2 and add the disk again.
    PAN-103018
    (Panorama plugins) When you use the AND/OR boolean operators to define the match criteria for Dynamic Address Groups on Panorama, the boolean operators do not function properly. The member IP addresses are not included in the address group as expected.
    PAN-101688
    (Panorama plugins) The IP address-to-tag mapping information registered on a firewall or virtual system is not deleted when you remove the firewall or virtual system from a Device Group.
    Workaround: Log in to the CLI on the firewall and enter the following command to unregister the IP address-to-tag mappings: debug object registered-ip clear all.
    PAN-101537
    After you configure and push address and address group objects in Shared and vsys-specific device groups from the Panorama management server to managed firewalls, executing the show log <log-type> direction equal <direction> <dst> | <src> in <object-name> command on a managed firewall only returns address and address group objects pushed form the Shared device group.
    Workaround: Specify the vsys in the query string:
    admin> set system target-vsys <vsys-name>
    admin> show log <log-type> direction equal <direction> query equal ‘vsys eq <vsys-name>’ <dst> | <src> in <object-name>
    PAN-99483
    This issue is now resolved. See PAN-OS 9.0.3 Addressed Issues.
    (PA-5250, PA-5260, and PA-5280 firewalls only) When you deploy the firewall in a network that uses Dynamic IP and Port (DIPP) NAT translation with PPTP, client systems are limited to using a translated IP address-and-port pair for only one connection. This issue occurs because the PPTP protocol uses a TCP signaling (control) protocol that exchanges data using Generic Routing Encapsulation (GRE) version 1 and the hardware cannot correlate the call-id in the GRE version 1 header with the correct dataplane (the one that owns the predict session of GRE).
    PAN-98803
    If you configure the Panorama plugin to monitor virtual machines or endpoints in your AWS, Azure, or Cisco ACI environment without installing the NSX plugin, the IP-address-to-tag mappings for Dynamic Address Groups are not displayed on Panorama.
    Workaround: Install the NSX plugin (you do not need to use the NSX plugin for the installation to resolve this display issue).
    PAN-98520
    When booting or rebooting a PA-7000 Series Firewall with the SMC-B installed, the BIOS console output displays attempts to connect to the card's controller in the System Memory Speed section. The messages can be ignored.
    PAN-97757
    GlobalProtect authentication fails with an Invalid username/password error (because the user is not found in Allow List) after you enable GlobalProtect authentication cookies and add a RADIUS group to the Allow List of the authentication profile used to authenticate to GlobalProtect.
    Workaround: Disable GlobalProtect authentication cookies. Alternatively, disable (clear) Retrieve user group from RADIUS in the authentication profile and configure group mapping from Active Directory (AD) through LDAP.
    PAN-97524
    (Panorama management server only) The Security Zone and Virtual System columns (Network tab) display None after a Device Group and Template administrator with read-only privileges performs a context switch.
    PAN-96985
    The request shutdown system command does not shut down the Panorama management server.
    PAN-96960
    You cannot restart or shutdown a Panorama on KVM from the Virtual-manager console or virsch CLI.
    PAN-96446
    A firewall that is not included in a Collector Group fails to generate a system log if logs are dropped when forwarded to a Panorama management server that is running in Management Only mode.
    PAN-95773
    On VM-Series firewalls that have Data Plane Development Kit (DPDK) enabled and that use the i40e network interface card (NIC), the show session info CLI command displays an inaccurate throughput and packet rate.
    Workaround: Disable DPDK by running the set system setting dpdk-pkt-io off CLI command.
    PAN-95717
    After 30,000 or more end users log in to the GlobalProtect gateway within a two- to three-hour period, the firewall web interface responds slowly, commits take longer than expected or intermittently fail, and Tech Support File generation times out and fails.
    PAN-95602
    In a deployment where a Log Collector connects to Panorama management servers in a high availability (HA) configuration, after you switch the Log Collector appliance to Panorama mode, commit operations fail on the appliance.
    Workaround: Remove the following node from the running-config.xml file on the Log Collector before switching it to Panorama mode: devices/entry[@name='localhost.localdomain']/deviceconfig/system/panorama-server-2
    PAN-95511
    The name for an address object, address group, or an external dynamic list must be unique. Duplicate names for these objects can result in unexpected behavior when you reference the object in a policy rule.
    PAN-95028
    For administrator accounts that you created in PAN-OS 8.0.8 and earlier releases, the firewall does not apply password profile settings (DevicePassword Profiles) until after you upgrade to PAN-OS 8.0.9 or a later release and then only after you modify the account passwords. (Administrator accounts that you create in PAN-OS 8.0.9 or a later release do not require you to change the passwords to apply password profile settings.)
    PAN-94966
    After you delete disconnected and connected Terminal Server (TS) agents in the same operation, the firewall still displays the IP address-to-port-user mappings (show user ip-port-user-mapping CLI command) for the disconnected TS agents you deleted (DeviceUser IdentificationTerminal Services Agents).
    Workaround: Do not delete both disconnected and connected TS agents in the same operation.
    PAN-94846
    When DPDK is enabled on the VM-Series firewall with i40e virtual function (VF) driver, the VF does not detect the link status of the physical link. The VF link status remains up, regardless of changes to the physical link state.
    PAN-94093
    HTTP Header Insertion does not work when jumbo frames are received out of order.
    PAN-93968
    The firewall and Panorama web interfaces display vulnerability threat IDs that are not available in PAN-OS 9.0 releases (ObjectsSecurity ProfilesVulnerability Protection<profile>Exceptions). To confirm whether a particular threat ID is available in your release, monitor the release notes for each new Applications and Threats content update or check the Palo Alto Networks Threat Vault to see the minimum PAN-OS release version for a threat signature.
    PAN-93842
    The logging status of a Panorama Log Collector deployed on AWS or Azure displays as disconnected when you configure the ethernet1/1 to ethernet1/5 interfaces for log collection (PanoramaManaged CollectorsInterfaces). This results in firewalls not sending logs to the Log Collector.
    Workaround: Configure the management (MGT) interface for log collection.
    PAN-93607
    When you configure a VM-500 firewall with an SCTP Protection profile (ObjectsSecurity ProfilesSCTP Protection) and you try to add the profile to an existing Security Profile Group (ObjectsSecurity Profile Groups), the Security Profile Group doesn’t list the SCTP Protection profile in its drop-down list of available profiles.
    Workaround: Create a new Security Profile Group and select the SCTP Protection profile from there.
    PAN-93532
    When you configure a firewall running PAN-OS 9.0 as an nCipher HSM client, the web interface on the firewall displays the nCipher server status as Not Authenticated, even though the HSM state is up (DeviceSetupHSM).
    PAN-93193
    The memory-optimized VM-50 Lite intermittently performs slowly and stops processing traffic when memory utilization is critically high. To prevent this issue, make sure that you do not:
    • Switch to the firewall Context on the Panorama management server.
    • Commit changes when a dynamic update is being installed.
    • Generate a custom report when a dynamic update is being installed.
    • Generate custom reports during a commit.
    Workaround: When the firewall performs slowly, or you see a critical System log for memory utilization, wait for 5 minutes and then manually reboot the firewall.
    Use the Task Manager to verify that you are not performing memory intensive tasks such as installing dynamic updates, committing changes or generating reports, at the same time, on the firewall.
    PAN-91802
    On a VM-Series firewall, the clear session all CLI command does not clear GTP sessions.
    PAN-86903
    In rare cases, PA-800 Series firewalls shut themselves down due to a false over-current measurement.
    PAN-84670
    When you disable decryption for HTTPS traffic, end users who don't have valid authentication timestamps can access HTTPS services and applications regardless of Authentication policy.
    Workaround: Create a Security policy rule that blocks HTTPS traffic that is not decrypted.
    PAN-99483
    On PA-7000 Series and PA-5200 Series firewalls, client systems can use a translated IP address-and-port pair for only one connection even if you configure the Dynamic IP and Port (DIPP) NAT Oversubscription Rate to allow multiple connections (DeviceSetupSessionSession SettingsNAT Oversubscription).
    PAN-83610
    In rare cases, a PA-5200 Series firewall (with an FE100 network processor) that has session offload enabled (default) incorrectly resets the UDP checksum of outgoing UDP packets.
    Workaround: In PAN-OS 8.0.6 and later releases, you can persistently disable session offload for only UDP traffic using the set session udp-off load no CLI command.
    PAN-83598
    VM-Series firewalls cannot monitor more than 500 virtual machine (VM) information sources (DeviceVM Information Sources).
    PAN-83236
    The VM-Series firewall on Google Compute Platform does not publish firewall metrics to Google Stack Monitoring when you manually configure a DNS server IP address (DeviceSetupServices).
    Workaround: The VM-Series firewall on Google Cloud Platform must use the DNS server that Google provides.
    PAN-83215
    SSL decryption based on ECDSA certificates does not work when you import the ECDSA private keys onto an nCipher nShield hardware security module (HSM).
    PAN-81521
    Endpoints failed to authenticate to GlobalProtect through Kerberos when you specify an FQDN instead of an IP address in the Kerberos server profile (DeviceServer ProfilesKerberos).
    Workaround: Replace the FQDN with the IP address in the Kerberos server profile.
    PAN-79423
    Panorama cannot push address group objects from device groups to managed firewalls when zones specify the objects in the User Identification ACL include or exclude lists (NetworkZones) and the Share Unused Address and Service Objects with Devices option is disabled (PanoramaSetupManagementPanorama Settings).
    PAN-77125
    PA-7000 Series, PA-5200 Series, and PA-3200 Series firewalls configured in tap mode don’t close offloaded sessions after processing the associated traffic; the sessions remain open until they time out.
    Workaround: Configure the firewalls in virtual wire mode instead of tap mode, or disable session offloading by running the set session off load no CLI command.
    PAN-75457
    (PAN-OS 8.0.1 and later releases) In WildFire appliance clusters that have three or more nodes, the Panorama management server does not support changing node roles. In a three-node cluster for example, you cannot use Panorama to configure the worker node as a controller node by adding the HA and cluster controller configurations, configure an existing controller node as a worker node by removing the HA configuration, and then commit and push the configuration. Attempts to change cluster node roles from Panorama results in a validation error—the commit fails and the cluster becomes unresponsive.
    PAN-73530
    The firewall does not generate a packet capture (pcap) when a Data Filtering profile blocks files.
    PAN-73401
    (PAN-OS 8.0.1 and later releases) When you import a two-node WildFire appliance cluster into the Panorama management server, the controller nodes report their state as out-of-sync if either of the following conditions exist:
    • You did not configure a worker list to add at least one worker node to the cluster. (In a two-node cluster, both nodes are controller nodes configured as an HA pair. Adding a worker node would make the cluster a three-node cluster.)
    • You did not configure a service advertisement (either by enabling or not enabling advertising DNS service on the controller nodes).
    Workaround: There are three possible workarounds to sync the controller nodes:
    • After you import the two-node cluster into Panorama, push the configuration from Panorama to the cluster. After the push succeeds, Panorama reports that the controller nodes are in sync.
    • Configure a worker list on the cluster controller:
      admin@wf500(active-controller)# set
deviceconfig cluster mode controller worker-list <worker-ip-address>
      (<worker-ip-address> is the IP address of the worker node you are adding to the cluster.) This creates a three-node cluster. After you import the cluster into Panorama, Panorama reports that the controller nodes are in sync. When you want the cluster to have only two nodes, use a different workaround.
    • Configure service advertisement on the local CLI of the cluster controller and then import the configuration into Panorama. The service advertisement can advertise that DNS is or is not enabled.
      admin@wf500(active-controller)# set
deviceconfig cluster mode controller service-advertisement dns-service
enabled
yes
      or
      admin@wf500(active-controller)# set
deviceconfig cluster mode controller service-advertisement dns-service
enabled
no
      Both commands result in Panorama reporting that the controller nodes are in sync.
    PAN-71329
    Local users and user groups in the Shared location (all virtual systems) are not available to be part of the user-to-application mapping for GlobalProtect Clientless VPN applications (NetworkGlobalProtectPortals<portal>Clientless VPNApplications).
    Workaround: Create users and user groups in specific virtual systems on firewalls that have multiple virtual systems. For single virtual systems (like VM-Series firewalls), users and user groups are created under Shared and are not configurable for Clientless VPN applications.
    PAN-70906
    If the PAN-OS web interface and the GlobalProtect portal are enabled on the same IP address, then when a user logs out of the GlobalProtect portal, the administrative user is also logged out from the PAN-OS web interface.
    Workaround: Use the IP address to access the PAN-OS web interface and an FQDN to access the GlobalProtect portal.
    PAN-69505
    When viewing an external dynamic list that requires client authentication and you Test Source URL, the firewall fails to indicate whether it can reach the external dynamic list server and returns a URL access error (ObjectsExternal Dynamic Lists).
    PAN-41558
    When you use a firewall loopback interface as a GlobalProtect gateway interface, traffic is not routed correctly for third-party IPSec clients, such as strongSwan.
    Workaround: Use a physical firewall interface instead of a loopback firewall interface as the GlobalProtect gateway interface for third-party IPSec clients. Alternatively, configure the loopback interface that is used as the GlobalProtect gateway to be in the same zone as the physical ingress interface for third-party IPSec traffic.
    PAN-40079
    		The VM-Series firewall on KVM, for all supported Linux distributions, does not support the Broadcom network adapters for PCI pass-through functionality.
    PAN-39636
    Regardless of the Time Frame you specify for a scheduled custom report on a Panorama M-Series appliance, the earliest possible start date for the report data is effectively the date when you configured the report (MonitorManage Custom Reports). For example, if you configure the report on the 15th of the month and set the Time Frame to Last 30 Days, the report that Panorama generates on the 16th will include only data from the 15th onward. This issue applies only to scheduled reports; on-demand reports include all data within the specified Time Frame.
    Workaround: To generate an on-demand report, click Run Now when you configure the custom report.
    PAN-38255
    		When you perform a factory reset on a Panorama virtual appliance and configure the serial number, logging does not work until you reboot Panorama or execute the debug software restart process management-server CLI command.
    PAN-31832
    The following issues apply when configuring a firewall to use a hardware security module (HSM):
    • nCipher nShield Connect—The firewall requires at least four minutes to detect that an HSM was disconnected, causing SSL functionality to be unavailable during the delay.
    • SafeNet Network—When losing connectivity to either or both HSMs in an HA configuration, the display of information from the show high-availability state and show hsm info commands are blocked for 20 seconds.
    PAN-25046
    Firewalls store SSH host keys used for SCP log exports in the known hosts file. In an HA deployment, PAN-OS synchronizes the SCP log export configuration between the firewall HA peers (DeviceScheduled Log Export), but not the known host file. When a failover occurs, the SCP log export fails.
    Workaround: Log in to each peer in HA, select DeviceScheduled Log Export<log_export_configuration>, and Test SCP server connection to confirm the host key so that SCP log forwarding continues to work after a failover.

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