Install the Prisma Access Agent on Linux

1. Obtain the Prisma Access Agent package that your administrator provided to you. The package name is in the following format:

   PrismaAccessAgent_<architecture>_<version>.AppImage
2. Set the appropriate execute permissions to the Prisma Access Agent package. For example, for Prisma Access Agent version 25.7.0.10 on x86_64, enter the following command:

   sudo chmod 755 ./PrismaAccessAgent_x86_64_25.7.0.10.AppImage

3. When running any AppImage, it mounts itself to a temporary directory under /tmp/<directory_name>. Therefore, ensure that:

   • The /tmp directory has executable permissions for both user and root accounts
   • Users have read and executable permissions for all files within the /opt/paloaltonetworks/prismaaccessagent directory tree
4. Install the Prisma Access Agent package from the command line.

   sudo -E ./PrismaAccessAgent_x86_64_25.7.0.10.AppImage -i

5. For Ubuntu 22 on ARM64, for Prisma Access Agent to function properly on a VM, complete the following steps:

   1. Edit the 50-cloud.init.yaml file:

      sudo nano /etc/netplan/50-cloud-init.yaml

   2. In the YAML file, insert the renderer: NetworkManager statement in the network field and save your changes. For example:

      network:
           ethernets:
                ens160:
                     dhcp4: true
           version: 2
           renderer: NetworkManager

   3. To have the YAML changes persist across an instance reboot, create the /etc/cloud/cloud.cfg.d/99-disable-network-config.cfg file with the following content:

      network: {config: disabled}

   4. Apply the change:

      sudo netplan apply

   5. Restart the network manager service:

      sudo systemctl restart NetworkManager.service

6. For Ubuntu 22.04, perform a system reboot.