Allow Users to Upgrade the GlobalProtect App (Strata Cloud Manager)

1. Select ManageMobile Users to open the Mobile Users Setup page, and then locate the GlobalProtect Connection panel.

   If you're using Strata Cloud Manager, go to WorkflowsPrisma Access SetupMobile Users, and then locate the GlobalProtect Connection panel.
2. Select GlobalProtect Setup or EnableGlobalProtect Setup if GlobalProtect is not already enabled.
3. Select the GlobalProtect App tab, and then Add App Settings.
4. In the App Configuration area, select a choice in Upgrade GlobalProtect App to specify whether mobile users can upgrade their GlobalProtect app version to the active version that is hosted on Prisma Access and, if they can, whether they can choose when to upgrade:

   • Allow when user accepts the upgrade Prompt (default)—Prompt users when a new version is activated and allow users to upgrade their software when it is convenient.
   • Disallow—Prevent users from upgrading the app software.
   • Allow Manually—Allow users to manually check for and initiate upgrades by selecting Check Version in the GlobalProtect app.
   • Allow Transparently—Automatically upgrade the app software whenever a new version becomes available on the portal.
   • Allow when the user is in the corporate network—Automatically upgrade the app software whenever a new version becomes available on the portal, but wait until the endpoint is connected internally to the corporate network. This prevents delays caused by upgrades over low-bandwidth connections.