Incidents and Alerts: Overview

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- 4.0 & Later
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- 3.1 Preferred and Innovation
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Incidents & Alerts
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- 5.2 Preferred and Innovation
- 5.1 Preferred and Innovation
- 5.0 Preferred and Innovation
- 4.2 Preferred
- 4.1 Preferred
- 4.0 Preferred
- 3.2 Preferred and Innovation
- 3.1 Preferred and Innovation
- 3.0 Preferred and Innovation
- 2.2 Preferred

About Prisma SASE Incidents and Alerts

Incident List

Incidents and Alerts: Overview

See a birds-eye view of your Prisma Access incidents and alerts in Strata Cloud Manager.

Where can I use this?	What do I need?
`Prisma Access (Managed by Strata Cloud Manager)` `Prisma Access (Managed by Panorama)`	AI-Powered ADEM license Autonomous DEM license `Prisma Access` license

In Strata Cloud Manager, select Incidents & AlertsPrisma Access Incidents & AlertsOverview to see the Prisma Access Incidents & Alerts Overview page, which shows a birds-eye view of the incidents and alerts related to your Prisma Access environment.

Explore each of the incidents and alerts pages to help you maintain the ongoing health of your devices and deployments, and to avoid disruption to your business. You can move between your incidents and alerts to investigate activity on your network that's triggering or is associated with incidents and alerts.

Today—Shows how many incidents were generated on the day you're reviewing the dashboard.

For information about recently created incidents, see Most Recent Incidents. To view the incidents in your environment, select the Incident List tab.
Incidents Distribution Over Time—Shows incidents by severity during the time range set. The Incident List shows open critical and warning issues. Select any incident from the Incident List to view incident details, potential impact, and available remediation steps.
- Critical—High impact. Indicates that a customer-facing service is down for all customers, confidentiality or privacy is breached, or customers have lost data.
- Warning—Minor impact. Does not affect service or is a minor inconvenience to customers, with an available workaround.
- Info—Low or no impact. Informational only.
Color-coded lines in the graph show incident severity. Hover over any point in the graph to view the number of incidents by severity during the time range specified.
- Newly Raised Critical Incidents—Red
- Newly Raised Warning Incidents—Orange
- Cleared Incidents—Green
To view details about the incidents in your environment, select the Incident List tab.

Open Customer Incidents—Open Customer Incidents shows all open customer incidents by status.
- Impact—Number of incidents by their impact on users, branch sites, data center sites, Prisma Access locations, and applications.
- Status—Number of incidents by critical or warning status.

Open Prisma Access Infrastructure—Shows the number of Prisma Access infrastructure incidents, their status, and impact.

Open Alerts—Displays the number of open alerts by status. Select View Alerts to open the Priority Alerts page, where you can view details about the number of total alerts that are currently open. View the number of open alerts by critical, warning, or info type.
Incidents by Operational Status—Shows the number of ServiceNow incidents by state: open, investigating,in progress, and not specified. This widget appears only if you have ServiceNow enabled.
Incidents by Assignee—Shows the number of ServiceNow incidents by the person or entity who has the task of resolving them. This widget appears only if you have ServiceNow enabled.
Incidents by Priority—Shows the number of ServiceNow incidents by priority (with P1 the most severe). This widget appears only if you have ServiceNow enabled.
Most Recent Incidents—Shows information about the most recent incidents generated. Select any incident to view the Incident Details page, where you'll find information about Incident Management, Potential Impact this incident may have on your environment, Remediation Playbook with details about how to resolve this incident, and Tunnel Metrics, including availability and bandwidth.