ServiceNow in the Incidents and Alerts Overview
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Prisma Access

ServiceNow in the Incidents and Alerts Overview

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ServiceNow in the Incidents and Alerts Overview

View ServiceNow in the Prisma Access Incidents and Alerts Overview in Strata Cloud Manager.
Where Can I Use This?What Do I Need?
  • Prisma Access (Managed by Strata Cloud Manager)
The Prisma Access Incidents & Alerts Overview page in the Strata Cloud Manager shows you a birds-eye view of the Incidents and Alerts related to Prisma Access. Three of the widgets on this page reflect information about your ServiceNow bidirectional integration: Incidents by Operational Status, Incidents by Assignee, and Incidents by Priority.

Incidents by Operational Status

Incidents by Operational Status shows the number of ServiceNow incidents by State.

Incidents by Assignee

Incidents by Assignee shows the amount of ServiceNow incidents by the person or entity who has the task of resolving them.

Incidents by Priority

Incidents by Priority shows the number of ServiceNow incidents by priority, with P1 being the most severe.