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    Strata Copilot
    Use Copilot in Prisma SD-WAN
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    Prisma SD-WAN

    Use Copilot in Prisma SD-WAN

    Table of Contents

    Use Copilot in Prisma SD-WAN

    Interact with Copilot to get real-time, actionable insights on your Prisma SD-WAN network health and security.
    Where Can I Use This?What Do I Need?
    • Prisma SD-WAN (Managed by Strata Cloud Manager)
    • Prisma SD-WAN
    Copilot is your virtual assistant in Prisma SD-WAN. Powered by Palo Alto Networks Precision AI™, Copilot gives you real-time, actionable insights into your network health and security, no matter where you are in Prisma SD-WAN.
    Copilot combines data from your Prisma SD-WAN deployment with Palo Alto Networks best practice guidance to deliver clear, actionable answers based on your queries. Copilot can also open support cases when needed. As you use Copilot, it learns from your interactions to improve and refine its responses.
    Use Copilot to:
    • Find, understand, and resolve threats before they escalate
    • Identify the root cause of degraded network and application performance
    • Open support cases to resolve issues quickly
    The data and insights Copilot provides depend on your onboarded products and licenses.
    If you can’t view certain data, Copilot notifies you when a license or access permission is required.
    1. Log in to Prisma SD-WAN and locate the Copilot icon in the top-right corner of the page.
    2. Accept the Supplemental End User License Agreementto start using Copilot.
    3. To interact with Copilot, you can enter keywords in the Search box.
      You can phrase your prompts and questions in different ways. Be descriptive and provide sufficient context. Copilot learns from your interactions; over time, it delivers more relevant and accurate information.
      Copilot does not (yet) retain conversational context. This means Copilot individually considers every prompt you enter, and does not yet reference or build on past responses. You can also:
      • Start a Conversation by choosing a suggested prompt. These prompts highlight commonly-asked questions or topics based on your context and location in Prisma SD-WAN. Over time, these curated prompts are responsive to your viewing history and preferences, too.
        Here are some examples for starting a conversation:
        Here are some examples for CPU and Memory utilization:
        • List all the ION devices and its memory utilization for the past 1 week?
        • Show me the top 10 devices consuming memory in the past 1 week?
        • List all the devices consuming more than 80% memory in the past 1 week?
        • List all the ION devices and its CPU utilization for the past 1 week?
        • List all the devices consuming more than 70% CPU in the past 1 week?
        • Show me the top 10 devices with high CPU consumption in the past 3 days?
      • Open a Technical Reference; these references are context-sensitive; Copilot surfaces the most relevant technical documentation topics based on where you are in Prisma SD-WAN.
        Here are some example questions for technical reference:
      • View History by clicking the Clock icon to access your recent conversations or prompts with Copilot.
      Response Types
      Copilot responses can take a few forms, to best surface the information you’re looking for.
      Remember to double-check that all Copilot responses are complete and accurate; Copilot is learning, and can sometimes make mistakes. If the first response Copilot gives you isn’t quite right, consider if you can provide more context or detail to help Copilot refine its response.
      • Summary articles ━ Copilot pools and summarizes all Palo Alto Networks knowledge and resources (technical documentation, knowledge base, and community content) into a succinct, collated answer. Copilot includes the sources for its response, if you want to review the content in more depth.

    Give Feedback or Open a Support Case

    Give a thumbs up when Copilot is helpful; give a thumbs down when it can improve. Provide detailed feedback on what worked well or what didn’t to help make Copilot better.
    For a technical or experience issue, you can continue to open a support case with Strata Copilot:
    • You can prompt Copilot to Open a Case anytime.
      Copilot will walk you through the steps to create a case.
    • As part of submitting feedback, you’ll also see the option to Get tech support for the issue that prompted your search.
      Select this and Copilot will help you to open a case.

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