How Prisma Access Counts GlobalProtect Mobile Users

• Status tab (PanoramaCloud ServicesStatusStatus)—The number of users that displays in the main page, in the Mobile Users—GlobalProtect area, might be different than the number that displays in the table when you click the Current Users hyperlink. The number that displays in the Mobile Users—GlobalProtect area counts the number of unique users; the list of users in the Current Users table counts all users per login or connection. If a single user is logged in to more than one gateway or is connected with multiple devices, the number in the table might be larger.
  For example, a user user1 is logged into two gateways in the United Kingdom location; this condition might have occurred because Prisma Access automatically added gateways when a large number of users logged in to the same location. In this case, Prisma Access counts user1 once in the Mobile Users—GlobalProtect area, but twice in the Current Users table.
• Monitor tab (PanoramaCloud ServicesStatusService StatsMobile Users—GlobalProtect)—The number of Users you see in the global map might be different than the number that displays in the table when you select a region. A user that is logged in to more than one gateway or is connected with multiple devices might show up multiple times in the table.
  The following screenshots provide an example. There are 23 unique users logged into the Asia region, as shown in the global map.
  If you select the Asia region, Prisma Access gives the number of unique users (23) on the top left of the region page. However, two users are connected via multiple devices in the South Korea location (for example, a smart phone and a computer). Because the users have two separate connections, Prisma Access counts them twice in the table, giving a total number count in the table of 25.