Use Logging, Routing, and EDL Information to Troubleshoot Your Deployment
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Use Logging, Routing, and EDL Information to Troubleshoot Your Deployment
Use Logging Status, Routing Information, and EDL Info
and Status to retrieve troubleshooting information.
The Troubleshooting Commands area
in Panorama (PanoramaCloud
ServicesConfigurationService
SetupService OperationsTroubleshooting Commands enables
you to easily retrieve the logging status of Prisma Access infrastructure
components, as well as retrieve the latest information about External
Data Lists (EDLs) that are used with Prisma Access. This information
can be useful to monitor and troubleshoot issues with your Prisma
Access deployment.
- If you are having issues with receiving logging from one or more locations, you can check the Logging Status for a mobile user or remote network security processing node (SPN) to check the connectivity status of Strata Logging Service with that SPN.
- If you are experiencing routing issues with service connections, also known as Corporate Access Nodes (CANs), or Remote Network SPNs, you can view the Prisma Access routing tables.
- If you are having issues with EDLs not being updated in a timely fashion, you can query Prisma Access to see what information (IP addresses or URLs) are included in the EDLs. You can also refresh the EDL information.
To export the results of the
troubleshooting commands to a .csv file, select Export
to CSV after running the command.
The Troubleshooting
Commands window displays the following information:
Tab | Description |
---|---|
Logging Status | Provides you with the connection status
between Strata Logging Service and the Prisma Access mobile user security
processing nodes (MU-SPNs) or remote network security processing
nodes (RN-SPNs). To view Mobile Users MU-SPN logging
information, select the Prisma Access Location from
the drop-down, or select All to view the
logging status for all locations. To view Remote Networks RN-SPN
information, select the Site Name from the
drop-down, or select All to view all remote
networks. The Retrieved Data table shows
the following information:
|
Routing Information | Provides you with routing information for
service connection corporate access nodes (SC-CANs) and for RN-SPNs.
To view SC-CAN information, select the Service Connection name
from the drop-down; to view RN-SPN information, select the Site
Name from the drop-down. Click Show Route
Table to show the routing table for the service connection
or remote network connection. The Retrieved Data table shows
the following information:
|
EDL Info | Displays information about External Dynamic Lists (EDLs) for Mobile
Users MU-SPNs and Remote Networks RN-SPNs. For
MU-SPNs, select the EDL Type and the EDL
Name for the type you specified from the drop-down choices;
then, enter the IP address of the mobile user location (gateway)
(Mobile Users GW IP address). To find the IP address of a mobile user gateway from
the GlobalProtect app, open the Settings and
find the Gateway IP address in the Connection tab.
To find the IP address of a mobile user gateway from Prisma Access,
use the API to retrieve Prisma Access
infrastructure IP addresses using the "serviceType":
"gp_gateway" keywords in the .txt file. For
RN-SPNs, select the EDL Type, the EDL
Name for the type you specified, and the Remote
Networks Site Name. After you Show
EDL Info, the Retrieved Data table
shows the following information:
|
EDL Status | Displays the status of the EDLs used by
Prisma Access for Mobile Users and Remote Networks MU-SPNs
and RN-SPNs. For MU-SPNs, select the EDL Type and
the EDL Name for the type you specified from
the drop-down choices; then, enter the IP address of the mobile
user location (gateway) (Mobile Users GW IP address). To find the IP address of a mobile user gateway from
the GlobalProtect app, open the Settings and
find the Gateway IP address in the Connection tab.
To find the IP address of a mobile user gateway from Prisma Access,
use the API to retrieve Prisma Access
infrastructure IP addresses using the "serviceType":
"gp_gateway" keywords in the .txt file. For
RN-SPNs, select the EDL Type, the EDL
Name for the type you specified, and the Remote
Networks Site Name. Predefined URLs are not supported. The Retrieved
Data table shows the following information:
|
EDL Refresh | Refreshes the EDLs for Mobile
Users and Remote Networks MU-SPNs
and RN-SPNs. You cannot refresh predefined EDLs. Refreshing
an EDL is resource-intensive. Palo Alto Networks recommends that
you refresh the EDLs a maximum of once every two minutes. If you
do not manually refresh the EDLs, Prisma Access automatically refreshes
External Dynamic Lists (EDLs) using the Check for Updates value
you defined in each EDL. For MU-SPNs, select the EDL
Type and the EDL Name for the
type you specified from the drop-down choices; then, enter the IP
address of the mobile user location (gateway) (Mobile
Users GW IP address). To find
the IP address of a mobile user gateway from the GlobalProtect app,
open the Settings and find the Gateway
IP address in the Connection tab.
To find the IP address of a mobile user gateway from Prisma Access,
use the API to retrieve Prisma Access
infrastructure IP addresses using the "serviceType":
"gp_gateway" keywords in the .txt file. For
RN-SPNs, select the EDL Type, the EDL
Name for the type you specified, and the Remote
Networks Site Name. The Retrieved
Data table shows the Message related
to the EDL refresh operation (either that the EDL refresh operation
is queued or that it is complete) and the Timestamp when
the refresh operation was performed. The timestamp uses the local
time of the MU-SPN or RN-SPN. To view the last time that the
status was refreshed, select the EDL Status tab.
To see the EDL information after it was refreshed, select the EDL Info tab. |
Search EDL | Enter search terms to find data inside the
EDLs you use with mobile users and remote networks in Prisma Access.
This functionality does not work with Predefined URL lists or URL
lists that you create; EDLs that use IP addresses are supported. You
can enter search terms for either Mobile Users or Remote
Networks. To search for Mobile Users,
enter the IP address of the mobile user location (gateway) for which
you want to search (Mobile Users GW IP address) with
the Search String; to search in the Remote
Networks area, enter the Site Name with
the Search String. Click Search
EDL to perform the search. If the string is matched
in an EDL, the Retrieved Data table shows
the EDL Name where the search string was
matched, along with the Timestamp when the
match was made. The timestamp uses the date and time of the Panorama
that manages Prisma Access. |