Manage Devices for Client Tenants
Table of Contents
Expand all | Collapse all
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- Add a Branch
- Add a Data Center
- Add a Branch Gateway
- Configure Circuits
- Configure Internet Circuit Underlay Link Aggregation
- Configure Private WAN Underlay Link Quality Aggregation
- Configure Circuit Categories
- Configure Device Initiated Connections for Circuits
- Add Public IP LAN Address to Enterprise Prefixes
- Manage Data Center Clusters
- Configure a Site Prefix
- Configure a DHCP Server
- Configure NTP for Prisma SD-WAN
- Configure the ION Device at a Branch Site
- Configure the ION Device at a Data Center
- Switch a Site to Control Mode
- Allow IP Addresses in Firewall Configuration
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- Configure a Controller Port
- Configure Internet Ports
- Configure WAN/LAN Ports
- Configure a Loopback Interface
- Configure a PoE Port
- Configure and Monitor LLDP Activity and Status
- Configure a PPPoE Interface
- Configure a Layer 3 LAN Interface
- Configure Application Reachability Probes
- Configure a Secondary IP Address
- Configure a Static ARP
- Configure a DHCP Relay
- Configure IP Directed Broadcast
- VPN Keep-Alives
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- Configure Prisma SD-WAN IPFIX
- Configure IPFIX Profiles and Templates
- Configure and Attach a Collector Context to a Device Interface in IPFIX
- Configure and Attach a Filter Context to a Device Interface in IPFIX
- Configure Global and Local IPFIX Prefixes
- Flow Information Elements
- Options Information Elements
- Configure the DNS Service on the Prisma SD-WAN Interface
- Configure SNMP
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- Prisma SD-WAN Branch Routing
- Prisma SD-WAN Data Center Routing
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- Configure Multicast
- Create a WAN Multicast Configuration Profile
- Assign WAN Multicast Configuration Profiles to Branch Sites
- Configure a Multicast Source at a Branch Site
- Configure Global Multicast Parameters
- Configure a Multicast Static Rendezvous Point (RP)
- Learn Rendezvous Points (RPs) Dynamically
- View LAN Statistics for Multicast
- View WAN Statistics for Multicast
- View IGMP Membership
- View the Multicast Route Table
- View Multicast Flow Statistics
- View Routing Statistics
- Prisma SD-WAN Incident Policies
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- Prisma SD-WAN Branch HA Key Concepts
- Configure Branch HA
- Configure HA Groups
- Add ION Devices to HA Groups
- View Device Configuration of HA Groups
- Edit HA Groups and Group Membership
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- Configure Branch HA with Gen-1 Platforms (2000, 3000, 7000, and 9000)
- Configure Branch HA with Gen-2 Platforms (3200, 5200, and 9200)
- Configure Branch HA with Gen-2 Embedded Switch Platforms (1200-S or 3200-L2)
- Configure Branch HA for Devices with Software Cellular Bypass (1200-S-C-5G)
- Configure Branch HA for Platforms without Bypass Pairs
- Prisma SD-WAN Clarity Reports
- Prisma SD-WAN Incidents and Alerts
Manage Devices for Client Tenants
Manage Devices in the
Prisma SD-WAN
lifecycle for Client
TenantsWhere Can I Use
This? | What Do I
Need? |
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Prisma SD-WAN
allocates the devices to MSP
tenant(s) through their support or operations team. MSP tenants
can manage the device's lifecycle based on their Roles and Permissions. Allocate a Device
- Log in to the MSP Portal with valid credentials.
- Select.ManageDevicesMultiple regions where the MSPs can manage their client tenants are listed.
- Select the region from where the device needs to be allocated to the client tenant.The inventory of devices allocated to the MSP tenant for the region is listed in theAvailable for Client Allocationstate.Sales Order #can be used to group all devices in the same order and simplify bulk device allocation to a tenant.Order Association Date (UTC)shows the date associated with the order.
- (Optional)Apply any of the following filter criteria to refine your search.
- Search for a device with the model or serial #.
- Select any client from the drop-down to view the devices allocated to that client by the logged in MSP.
- Choose the state of the device from the drop-down.
- Allocatethe device to a client tenant.
- Select the device and chooseAllocate the devicefrom the ellipsis menu.
- From theAllocate Devicewindow, selectAny Clientavailable to the MSP.
- Confirm toAllocatethe device.The allocated device is now listed in the client tenant’s inventory in anUnclaimedstate.SelectBulk Actionsto allocate multiple devices to a single client tenant.
Return a Device
- Log in to the MSP Portal with valid credentials.
- Select.ManageDevicesMultiple regions where the MSPs can manage their client tenants is listed.
- Select the region from where the device needs to be allocated to the client tenant.The inventory of devices allocated to the MSP tenant for the region are listed in theAvailable for Client Allocationstate.
- (Optional)Apply any of the following filter criteria to refine your search.
- Search for a device with the model or serial #.
- Select any client from the drop-down to view the devices allocated to that client.
- Choose the state of the device from the drop-down.
- Return a deviceto Palo Alto.
- Select the device state asAvailable for Client Allocationin the MSP inventory.
- SelectReturn to Palo Altofrom the ellipsis menu.
- Confirm return of the device to Palo Alto.The device returns to thePrisma SD-WANinventory where the support admin can re-allocate the device or the customer support team can initiate the RMA process.SelectBulk Actionsto return multiple devices toPrisma SD-WAN.
Re-allocate a Device
- Log in to the MSP Portal with valid credentials.
- Select.ManageDevicesMultiple regions where the MSPs can manage their client tenants are listed.
- Select the region from where the device needs to be allocated to the client tenant.The inventory of devices allocated to the MSP tenant for the region are listed in theAvailable for Client Allocationstate.
- (Optional)Apply any of the following filter criteria to refine your search.
- Search for a device with the model or serial #.
- Select any client from the drop-down to view the devices allocated to that client.
- Choose the state of the device from the drop-down.
- Re-allocatethe device to a client tenant.
- Select the device stateTo Returnfrom theAny Statedrop-down.The device must be markedTo Returnby the client tenant for the MSP to re-allocate the device.
- Select the device from the list and clickRe-allocatefrom the ellipsis menu.
- From theRe-allocate Devicewindow, selectAny Clientavailable to the MSP.
- Confirm toRe-allocatethe device.The re-allocated device is now listed in the client tenant’s inventory in anUnclaimedstate.
Revoke the Device
- Log in to the MSP Portal with valid credentials.
- Select.ManageDevicesMultiple regions where the MSPs can manage their client tenants is listed.
- Select the region from where the device needs to be allocated to the client tenant.The inventory of devices allocated to the MSP tenant for the region are listed in theAvailable for Client Allocationstate.
- (Optional)Apply any of the following filter criteria to refine your search.
- Search for a device with the model or serial #.
- Select any client from the drop-down to view the devices allocated to that client.
- Choose the state of the device from the drop-down.
- Revokea Device.
- Select the device in theAvailable for Client Allocationstate.
- SelectRevoke the devicefrom the ellipsis menu.
- Confirm toRevokethe device.The device moves to theRevokedstate where the client may mark the device asReturn to Prisma SD-WANorPut device back in use.