Service connections enable both mobile users and users at your branch networks to access resources in your headquarters (HQ) or data center (DC). Beyond providing access to corporate resources, service connections allow your mobile users to reach branch locations.

Select WorkflowsPrisma Access SetupService Connections, to add a service connection.

The first tunnel you create is the primary tunnel for the service connection. Repeat this workflow to optionally set up a secondary tunnel. When both tunnels are up, the primary tunnel takes priority over the secondary tunnel. If the primary service connection tunnel goes down, the connection falls back to the secondary tunnel until the primary tunnel returns. Based on the IPSec device you use to establish the tunnel, Prisma Access provides built-in, recommended IKE and IPSec security settings. You can use the recommended settings to get started or customize them as needed for your environment.

For more information, see Prisma Access Service Connections.