Follow these steps to troubleshoot URLs classified as
not-resolved. Not-resolved designation typically signals PAN-DB
cloud connectivity issues.
Where can I use
this? | What do I need? |
- NGFW (Managed by PAN-OS or Panorama)
|
Note: Legacy URL filtering licenses are
discontinued, but active legacy licenses are still
supported.
|
URLs are classified as
not-resolved if
your firewall cannot connect to the PAN-DB URL filtering cloud service
to perform lookups, or if PAN-DB takes too long to respond to URL
queries. The cloud connection status and URL classification does
not apply to expired subscription licenses or unlicensed users.
For a detailed explanation of the URL categorization process, see
How URL Filtering Works.
Use
the following workflow to troubleshoot why some or all of the URLs
being identified by PAN-DB are classified as Not-resolved: