FedRAMP
Enable ADEM Self-Serve
Table of Contents
Enable ADEM Self-Serve
You have the option to enable or disable the
notifications sent to your users’ device. When enabled, the notifications
pop up on the screen and display for 5 seconds.
On MacOS,
the first time an application attempts to display a notification
the operating system will ask the user for permission to do so,
if they select No, this disables notifications for this app in system
settings. The user can enable the notification at any time later
on. On Windows, the notifications are enabled by default. Users
can enable/disable notifications in their system Settings. On Macintosh,
notifications are disabled by default.
On Macintosh,
when enabling Self-Serve for a user, the Notification & Focus window
automatically pops up. Select GlobalProtect Autonomous DEM and
make sure that the Allow Notifications option
in the settings are turned on.
Make sure that you whitelist
the following processes on your EDR deployments before you enable
ADEM Self Serve:
On Windows:
- C:\Program Files\Palo Alto Networks\DEM\deployment\DEMAnalyticsProcess.exe
- C:\Program Files\Palo Alto Networks\DEM\deployment\GlobalProtectAutonomousDEMSelfServe.exe
- C:\Program Files\Palo Alto Networks\DEM\deployment\GlobalProtectAutonomousDEM.exe
On
Macintosh:
- /Applications/GlobalProtect Autonomous DEM.app/Contents/Services/DemAnalyticsService.xpc/Contents/MacOS/DemAnalyticsService
- /Applications/GlobalProtect Autonomous DEM.app/Contents/Services/DemUserProxyService.xpc/Contents/MacOS/DemUserProxyService
- /Applications/GlobalProtect Autonomous DEM.app/Contents/Library/GlobalProtect Autonomous DEM Menu.app/Contents/MacOS/GlobalProtect Autonomous DEM Menu
- /Applications/GlobalProtect Autonomous DEM.app/Contents/MacOS/GlobalProtect Autonomous DEM
To enable or disable the feature:
- Open the Monitored Mobile Users page.
- Click the Self Serve tab.
- Slide the button next to Self Serve Notifications to
the right to enable the feature or to the left to disable ADEM Self-Serve
and Save your configuration.
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