FedRAMP
Monitored Mobile Users - Self-Serve
Table of Contents
Monitored Mobile Users - Self-Serve
The Self-Serve feature
allows Mobile Users to get alerted of performance and experience
issues that are identified in their environment. Based on the recommendations
in the notification that they receive on their desktop, users can
resolve the problem within their purview before contacting their IT
administrator. Self-Serve helps reduce the number of IT tickets
that users need to open.
The GlobalProtect client must be at version 5.2.11 and above.
Self-Serve
Be sure to Save any configuration
changes you make in this tab in order to persist your changes.
Administrators can enable or disable the Self-Serve feature by
using the slider in this widget. Self-Serve is disabled by default.
Select Self-Serve Notification Types
This widget lets administrators set the thresholds for
receiving notifications in the event of degradation in the
CPU and memory usage, and/or WiFi quality. When the user’s device
crosses the threshold set here, the device receives a notification
with suggestions to remediate the issue.
Select Mobile Users or Groups
Select Mobile Users
and Groups for whom you want to enable the notifications.
Conditions Detected Over Time
View the total number of notifications that were sent
during the selected Time Range. This widget
also shows you the number of devices that received notifications.
