If your administrator configures the GlobalProtect
connect method as Always On, you can disable
the GlobalProtect app. For example, you might want to disable the
app if the GlobalProtect virtual private network (VPN) is not working
in a hotel, and the VPN failure prevents you from connecting to
the internet. After disabling the GlobalProtect app, you can connect
to the internet using unsecured communication (without a VPN).
The
method, amount of time, and number of times for which you can disable
the GlobalProtect app depends on how the administrator configures
your GlobalProtect service. This configuration can prevent you from
disabling the app entirely or allow you to disable the app only
after responding to a challenge correctly.
If your configuration
includes a challenge, the GlobalProtect app prompts for one of the
following:
If the challenge involves a passcode,
we recommend that you contact a GlobalProtect administrator or Help
Desk person by phone. Administrators typically provide passcodes
in advance, either through email (for new GlobalProtect users) or
posted on your organization’s website. In response to an outage
or system issue, administrators may also provide passcodes by phone.
The
following steps describe how to disable the app and pass a challenge:
