Before connecting to the GlobalProtect network,
you must download and install the GlobalProtect app on your Windows
endpoint. To ensure that you get the right app for your organization’s
GlobalProtect or Prisma Access deployment, you must download the
app directly from a GlobalProtect portal within your organization.
For this reason, there is no direct GP app download link available
on the Palo Alto Networks site.
To download and install the
app, you must obtain the IP address or fully qualified domain name (FQDN)
of the GlobalProtect portal from the administrator. In addition,
your administrator should verify which username and password information
you can use to connect to the portal and gateways. In most instances,
the username and password, is the same username and password that
you use to connect to your corporate network. After you gather the
required information, use the following steps to download and install
the app:
To run GlobalProtect app 5.0 and above, Windows
endpoints require Visual C++ Redistributables 12.0.3 for Visual
Studio 2013. If you have not already installed any redistributable packages
on your endpoint, the GlobalProtect app installs Visual C++ Redistributables
12.0.3 automatically. If you have already installed Visual C++ Redistributables
12.0.2 or an earlier release, you must either uninstall the existing
redistributable packages from your endpoint or upgrade to Visual C++
Redistributables 12.0.3 prior to installing the GlobalProtect app.