Learn how to navigate and use the GlobalProtect App for
Android version 6.0.
The first time you launch the GlobalProtect
app for Android, you will be prompted to read and acknowledge a
disclosure about the information that may be collected by the app.
After that, the way you proceed depends on how your administrator
has configured the app. In some cases, you will automatically be
logged in to GlobalProtect and connected to your corporate network
after acknowledging the disclosure. Or, your administrator may have
configured the app to require you to enter the GlobalProtect portal
address and/or supply your domain credentials to authenticate to
GlobalProtect.
When your GlobalProtect administrator configures
GlobalProtect with the On-Demand connect method, you must launch
the GlobalProtect app to initiate the connection manually. After
the connection initiates, you can TAP TO CONNECT to
establish the GlobalProtect connection. If your administrator enables
GlobalProtect to save your user credentials, the connection establishes
without requiring further user interaction. Otherwise you will need
to enter your credentials to connect to GlobalProtect and access
your organization’s resources.
Always On connection experience:
When your GlobalProtect
administrator configures GlobalProtect with the Always On connect
method, the connection initiates automatically. Depending on whether
your administrator configures the GlobalProtect app to save your
user credentials, you can establish the GlobalProtect connection
without launching the app. If your administrator enables GlobalProtect
to save your credentials, the connection establishes automatically
without requiring any user interaction. Otherwise you will need
to enter your credentials to connect.
The first time you connect using the GlobalProtect app
for Android, read the disclosure about the information GlobalProtect
may collect or access on your device and then click OK to
acknowledge and dismiss the message.
If prompted, enter the following information:
The information you need to supply depends on how your administrator
has configured the app.
Enter the GlobalProtect portal address.
(Optional)
Depending on the connection mode, tap Connect to
initiate the connection.
(Optional) If your endpoint is unable to verify
the identity of the GlobalProtect portal using the portal server
certificate, the Cannot Verify Server Identity message
appears. If you trust the certificate, tap Continue to
proceed with the connection.
(Optional) If prompted, enter your Username and Password and
then SIGN IN.
If your administrator
has allowed you to use biometric (fingerprint) information to sign
in, you need to first sign-in with a username and password; you
can then use biometric information to sign in.
When the Connection request message
appears, tap OK to allow GlobalProtect to
set up a VPN connection on your endpoint.
(Optional) If you are using multi-factor authentication,
enter the GlobalProtect verification Code that is
sent to your endpoint after you sign in, and then tap Continue.
(Optional) If your administrator configures the
GlobalProtect app to display a welcome message, the welcome message appears
upon successful connection. Tap outside of the welcome message to
proceed to the home screen.
(Optional) If there are notifications on your app,
the Notifications dialog appears upon successful connection. Close
the Notifications dialog to proceed to the home screen.
When the home screen appears, verify that your connection
has established successfully. If the connection is successful, the
home screen displays the CONNECTED state.
(Optional) If your administrator has configured
GlobalProtect with the Always On connect
method, the connection initiates automatically. The home screen
displays CONNECTED state.
With the Always
On connect method, the home screen displays CONNECTED state
with a disconnect message to prevent you from disconnecting when
you try to tap the Connect icon.
(Optional) By default, the endpoint automatically
connects to the Best Available gateway based
on the configuration that the administrator defines and the response
times of the available gateways. To connect to a different gateway,
tap the gateway drop-down at the bottom of the home screen, and
then select a gateway from the list (external gateways only).
View information about your GlobalProtect connection.
After you establish the GlobalProtect connection, launch
the GlobalProtect app. Tap the settings icon to open the settings
menu. From the settings menu, tap SETTINGS to
view information about your connection, including the Portal address
and connection Status.
If you want to connect to a different GlobalProtect
portal, tap the Portal address. When prompted, enter
a new portal address and then tap CONNECT.
If you are connected to an external gateway, tap the connection Status to
view additional details about your connection (including the network
SSID and gateway IP address/FQDN).
(Optional) Change your saved password.
If your GlobalProtect administrator configures the GlobalProtect
portal app to save your user credentials, you will not need to enter
them every time you connect. When your password expires or a RADIUS
or AD administrator requires a password change at the next login,
you can update your password on the app. This feature is enabled
only when you are authenticated with a RADIUS server using the Protected Extensible Authentication
Protocol Microsoft Challenge Handshake Authentication Protocol version
2 (PEAP-MSCHAPv2).
Launch the GlobalProtect app.
From the home screen, TAP TO CONNECT.
(Optional) If prompted, enter your oldUsername and Password,
and then SIGN IN.
When the GlobalProtect app prompts you to Update Password,
enter your Current Password followed by your New
Password.
Retype Password to confirm
your new password.
SIGN IN to reconnect to GlobalProtect
with your new password.
(Optional) Disconnect from GlobalProtect.
If your administrator configures GlobalProtect with the On-Demand connect
method, you can TAP TO DISCONNECT from the
home screen.