GlobalProtect
Report an Issue From the GlobalProtect App for iOS
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GlobalProtect Docs
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10.1 & Later
- 10.1 & Later
- 9.1 (EoL)
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- How Does the App Know Which Certificate to Supply?
- Configure GlobalProtect to Facilitate Multi-Factor Authentication Notifications
- Enable Delivery of VSAs to a RADIUS Server
- Enable Group Mapping
- CIE (SAML) Authentication using Embedded Web-view
- Improvements for Multi Authentication CIE Experience
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- GlobalProtect App Minimum Hardware Requirements
- Download the GlobalProtect App Software Package for Hosting on the Portal
- Host App Updates on the Portal
- Host App Updates on a Web Server
- Test the App Installation
- Download and Install the GlobalProtect Mobile App
- View and Collect GlobalProtect App Logs
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- Deploy App Settings in the Windows Registry
- Deploy App Settings from Msiexec
- Deploy Scripts Using the Windows Registry
- Deploy Scripts Using Msiexec
- Deploy Connect Before Logon Settings in the Windows Registry
- Deploy GlobalProtect Credential Provider Settings in the Windows Registry
- SSO Wrapping for Third-Party Credential Providers on Windows Endpoints
- Enable SSO Wrapping for Third-Party Credentials with the Windows Registry
- Enable SSO Wrapping for Third-Party Credentials with the Windows Installer
- Deploy App Settings to Linux Endpoints
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- Mobile Device Management Overview
- Set Up the MDM Integration With GlobalProtect
- Qualified MDM Vendors
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- Create a Smart Computer Group for GlobalProtect App Deployment
- Create a Single Configuration Profile for the GlobalProtect App for macOS
- Deploy the GlobalProtect Mobile App for macOS Using Jamf Pro
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- Enable GlobalProtect System Extensions on macOS Endpoints Using Jamf Pro
- Enable GlobalProtect Network Extensions on macOS Big Sur Endpoints Using Jamf Pro
- Add a Configuration Profile for the GlobalProtect Enforcer by Using Jamf Pro 10.26.0
- Verify Configuration Profiles Deployed by Jamf Pro
- Remove System Extensions on macOS Monterey Endpoints Using Jamf Pro
- Non-Removable System Extensions on macOS Sequoia Endpoints Using Jamf Pro
- Uninstall the GlobalProtect Mobile App Using Jamf Pro
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- Configure HIP-Based Policy Enforcement
- Configure HIP Exceptions for Patch Management
- Collect Application and Process Data From Endpoints
- Redistribute HIP Reports
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- Identification and Quarantine of Compromised Devices Overview and License Requirements
- View Quarantined Device Information
- Manually Add and Delete Devices From the Quarantine List
- Automatically Quarantine a Device
- Use GlobalProtect and Security Policies to Block Access to Quarantined Devices
- Redistribute Device Quarantine Information from Panorama
- Troubleshoot HIP Issues
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- Enable and Verify FIPS-CC Mode on Windows Endpoints
- Enable and Verify FIPS-CC Mode on macOS Endpoints
- Enable and Verify FIPS-CC Mode Using Workspace ONE on iOS Endpoints
- Enable FIPS Mode on Linux EndPoints with Ubuntu or RHEL
- Enable and Verify FIPS-CC Mode Using Microsoft Intune on Android Endpoints
- FIPS-CC Security Functions
- Resolve FIPS-CC Mode Issues
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- Remote Access VPN (Authentication Profile)
- Remote Access VPN (Certificate Profile)
- Remote Access VPN with Two-Factor Authentication
- GlobalProtect Always On VPN Configuration
- Remote Access VPN with Pre-Logon
- User-Initiated Pre-Logon Connection
- GlobalProtect Multiple Gateway Configuration
- GlobalProtect for Internal HIP Checking and User-Based Access
- Mixed Internal and External Gateway Configuration
- Captive Portal and Enforce GlobalProtect for Network Access
- GlobalProtect on Windows 365 Cloud PC
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- About GlobalProtect Cipher Selection
- Cipher Exchange Between the GlobalProtect App and Gateway
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- Reference: GlobalProtect App Cryptographic Functions
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- Reference: TLS Ciphers Supported by GlobalProtect Apps on macOS Endpoints
- Reference: TLS Ciphers Supported by GlobalProtect Apps on Windows Endpoints
- Reference: TLS Ciphers Supported by GlobalProtect Apps on Android 6.0.1 Endpoints
- Reference: TLS Ciphers Supported by GlobalProtect Apps on iOS 10.2.1 Endpoints
- Reference: TLS Ciphers Supported by GlobalProtect Apps on Chromebooks
- Ciphers Used to Set Up IPsec Tunnels
- SSL APIs
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- View a Graphical Display of GlobalProtect User Activity in PAN-OS
- View All GlobalProtect Logs on a Dedicated Page in PAN-OS
- Event Descriptions for the GlobalProtect Logs in PAN-OS
- Filter GlobalProtect Logs for Gateway Latency in PAN-OS
- Restrict Access to GlobalProtect Logs in PAN-OS
- Forward GlobalProtect Logs to an External Service in PAN-OS
- Configure Custom Reports for GlobalProtect in PAN-OS
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6.0
- 6.3
- 6.2
- 6.1
- 6.0
- 5.1
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- Download and Install the GlobalProtect App for Windows
- Use Connect Before Logon
- Use Single Sign-On for Smart Card Authentication
- Use the GlobalProtect App for Windows
- Report an Issue From the GlobalProtect App for Windows
- Disconnect the GlobalProtect App for Windows
- Uninstall the GlobalProtect App for Windows
- Fix a Microsoft Installer Conflict
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- Download and Install the GlobalProtect App for macOS
- Use the GlobalProtect App for macOS
- Report an Issue From the GlobalProtect App for macOS
- Disconnect the GlobalProtect App for macOS
- Uninstall the GlobalProtect App for macOS
- Remove the GlobalProtect Enforcer Kernel Extension
- Enable the GlobalProtect App for macOS to Use Client Certificates for Authentication
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- Download and Install the GlobalProtect App for Android
- Download and Install the GlobalProtect App for Android on Chromebooks
- Use the GlobalProtect App for Android
- Report an Issue From the GlobalProtect App for Android
- Disconnect the GlobalProtect App for Android
- Uninstall the GlobalProtect App for Android
- Uninstall the GlobalProtect App for Android from Chromebooks
- GlobalProtect for IoT Devices
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6.1
- 6.1
- 6.0
- 5.1
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6.3
- 6.3
- 6.2
- 6.1
- 6.0
- 5.1
Report an Issue From the GlobalProtect App for iOS
When you experience unusual behavior such as poor network performance or a connection is not
established with the portal and gateway, you can report an issue directly to Strata
Logging Service to which your administrator can access. You no longer need to
manually collect and send the GlobalProtect app logs through email or to store them
on a cloud drive.
To display
the Report an Issue option on the GlobalProtect
app, your administrator must enable the GlobalProtect app
log collection for troubleshooting on the GlobalProtect portal.
- Connect to the GlobalProtect portal or gateway.
- Launch the GlobalProtect app.
- Enter the GlobalProtect portal address.
- (Optional) Depending on the connection mode, tap Connect to initiate the connection.
- Allow GlobalProtect to add VPN configurations to your endpoint. This setting enables GlobalProtect to filter and monitor network activity on the endpoint when you are using the VPN.
- Enter your iPhone or iPad passcode to confirm that you want to add VPN configurations to your endpoint.
- (Optional) If prompted, enter your Username and Password and then SIGN IN.
- When the home screen appears, verify that your connection has established successfully. If the connection is successful, the home screen displays the CONNECTED state.
- (Optional) By default, the endpoint automatically connects to the Best Available gateway based on the configuration that the administrator defines and the response times of the available gateways. To connect to a different gateway, tap the gateway drop-down at the bottom of the home screen, and then select a gateway from the list (external gateways only).
- View information about your GlobalProtect connection.After you establish the GlobalProtect connection, launch the GlobalProtect app. Tap the settings icon to open the settings menu. From the settings menu, tap SETTINGS to view information about your connection, including the Portal address and connection Status.
- Report an issue from the GlobalProtect app from the end user’s endpoint.After you launch the app, tap HELP to report an issue from your endpoint.
- Tap Report an Issue.
- Enable the GlobalProtect app to run diagnostic tests and to include diagnostic logs. Both diagnostic and troubleshooting logs are collected and sent to Strata Logging Service as a compact troubleshooting report.After the diagnostic tests are successfully completed, the GlobalProtect debug log files are uploaded to Strata Logging Service from your endpoint.If you do not enable the app to run diagnostic tests and to include diagnostic logs, only troubleshooting logs are collected and sent to Strata Logging Service as a compact troubleshooting report. The GlobalProtect app checks for the report files (pan_gp.trb.log or pan_gp_trbl.log) that are automatically generated in .json format. A notification message appears if no issues were found in the troubleshooting logs. Click Retry to check if the pan_gp.trb*.log files exist.
- Select the Run Diagnostic Tests and Include Diagnostic Logs check box.
- Tap CONTINUE to allow the app to create a troubleshooting log and to send the report to your administrator’s Strata Logging Service instance.The results of the end-to-end diagnostic tests are stored in the pan_gp_diag.log file in .json format and sent to your administrator’s Strata Logging Service instance along with the pan_gp.trb*.log files.The results of the end-to-end diagnostic tests are stored in the pan_gp_diag.log file in .json format and sent to your administrator’s Strata Logging Service instance along with the pan_gp.trb*.log files. The GlobalProtect app can run diagnostic tests with a tunnel or without a tunnel. For example, you might want to enter your GlobalProtect login credentials prior to the app connecting and running diagnostic tests through the tunnel.A message pops-up, confirming that the app is running diagnostic tests only if you selected the Run Diagnostic Tests and Include Diagnostic Logs check box.A message pops-up, confirming that the app is sending the report to Strata Logging Service.
- Tap DONE to confirm that the app successfully sent the report to Strata Logging Service.