Disconnect the GlobalProtect App for Linux
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Disconnect the GlobalProtect App for Linux

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Disconnect the GlobalProtect App for Linux

If your administrator configures the GlobalProtect connect method as Always On, you can disconnect the GlobalProtect app. For example, you might want to disconnect the app if the GlobalProtect virtual private network (VPN) is not working in a hotel, and the VPN failure prevents you from connecting to the internet. After disconnecting the GlobalProtect app, you can connect to the internet using unsecured communication (without a VPN).
The method, amount of time, and number of times for which you can disconnect the GlobalProtect app depends on how the administrator configures your GlobalProtect service. This configuration can prevent you from disconnecting the app entirely or allow you to disconnect the app only after responding to a challenge correctly.
If your configuration includes a challenge, the GlobalProtect app prompts for one of the following:
  • Reason you want to disconnect the app
  • Passcode
If the challenge involves a passcode, we recommend that you contact a GlobalProtect administrator or Help Desk person by phone. Administrators typically provide passcodes in advance, either through email (for new GlobalProtect users) or posted on your organization’s website. In response to an outage or system issue, administrators may also provide passcodes by phone.
GlobalProtect supports two versions of the GlobalProtect app for Linux: One version if your Linux device supports a GUI, and CLI version if your Linux device does not support a GUI.

Disconnect the GlobalProtect App for Linux Using the GUI Version

(Available in always-on mode only) To disconnect the GlobalProtect app for Linux using the GUI version, complete these steps.
  1. Disconnect the GlobalProtect app.
    1. Launch the GlobalProtect app by clicking the GlobalProtect system tray icon. The status panel opens.
    2. Select the menu (
      ) on the top right of the app’s panel to open the settings menu.
    3. Select Disconnect.
      The Disconnect option is visible only if your GlobalProtect agent configuration allows you to disconnect the app. If the configuration allows you to disconnect the GlobalProtect app without requiring you to respond to a challenge, the GlobalProtect app closes without requiring further action.
  2. Respond to one or more challenges, if required.
    If prompted, provide the following information:
    • Reason—Your reason for disconnecting the GlobalProtect app.
    • Passcode—A passcode that is typically provided by your administrator in advance, based on a known issue or event that requires you to disconnect the app.

Disconnect the GlobalProtect App for Linux Using the CLI Version

To disconnect the GlobalProtect app for Linux using the CLI version, complete these steps.
  • (Available in on-demand mode only) Disconnect from GlobalProtect:
    Use the globalprotect disconnect command to disconnect from GlobalProtect.
    user@linuxhost:~$ globalprotect disconnect 
    GlobalProtect status: Disconnected
  • (Available in always-on mode only) Disconnect GlobalProtect:
    Use the globalprotect disconnect command to disconnect and disable the GlobalProtect app. If your configuration requires it, you must also specify a reason or a passcode when prompted.
    user@linuxhost:~$ globalprotect disconnect
    user@linuxhost:~$ globalprotect disconnect Please enter reason for disconnecting: This is my reason for disconnecting
    user@linuxhost:~$ globalprotect disconnect Please enter passcode for disconnecting: ITp@ssw0rd