Use Single Sign-On with Windows Hello for Business

1. Log in to your device using facial recognition, fingerprint scanning, PIN, or smart card credentials.

   Prisma Access Agent automatically detects your login and begins the authentication process using your existing Windows Hello session.

   • Depending on your agent configuration, the Prisma Access Agent internal embedded browser or your default system browser will appear. The following image is an example of the embedded browser:

   • If your administrator configured the agent to use the embedded browser and chose to suppress it, the embedded browser will not appear.
2. Once authentication completes successfully, you can access your organization's applications and resources through the secure network connection. The agent maintains this connection as long as you remain logged into your device.

   If you experience authentication issues, verify that your Windows Hello for Business setup is functioning properly and that your device can communicate with your organization's authentication services. If authentication fails, the agent will prompt you to enter credentials manually as a fallback option.
3. Verify that SSO is working.

   You can go to the settings in the Prisma Access Agent app to view the user login information. Confirm that the user name is the same as what you used to log in to your PC.

   For example: