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    Allow Listing GlobalProtect Mobile Users (Panorama)
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    Prisma Access

    Allow Listing GlobalProtect Mobile Users (Panorama)

    Table of Contents

    Allow Listing GlobalProtect Mobile Users (Panorama)

    Learn how to enable the egress IP allowlists for existing Panorama managed mobile users.
    To enable you to add the public (egress) IP addresses for your GlobalProtect—Mobile User deployment to any SaaS application allow lists you use within your organization, Prisma Access provides the IP addresses and lets you verify that you have added them to your allow list before using them in your environment.
    This method of egress IP address allocation has the following benefits:
    • It ensures that Prisma Access only provisions IP addresses that you have allow listed.
    • It prevents mobile users from attempting to connect to Prisma Access from an IP address that is blocked by your organization’s network. Prisma Access does not release IP addresses to your deployment until they have been confirmed by you as allow listed.
    • It provides a way to retrieve your current egress IP addresses without using the API.
    Prisma Access allocates egress IP addresses in the following situations:
    • When you onboard your locations during mobile user onboarding.
      Prisma Access allocates two gateway IP addresses for each location you onboard.
      If you onboard a location, and other locations in the same compute location are experiencing an autoscale event, Prisma Access might allocate more than two IP addresses for the new location. In this situation, be sure that you add all these IP addresses to your allow lists and confirm all addresses as being Added to My Allow List.
    • During a large scaling event.
      If the number of mobile users exceeds the capacity of the two pre-allocated IP addresses, Prisma Access allocates one more set of two IP addresses.
      Autoscale events affect all the onboarded locations in a compute location. When an autoscale event occurs for a location and you have not yet confirmed the addresses as being added to your allow lists, all locations in that compute location will show an Autoscale Status of Not Allowed.
      Autoscale Status shows the status of the autoscaling in Prisma Access.
      • Allowed—You have added IP addresses to the allow lists. If a large number of mobile users log in to a single location and trigger an autoscale event, Prisma Access will use the allow listed IP addresses for the autoscale event.
      • Not Allowed—You have not specified all IP addresses as being added to your allow lists in the Prisma Access UI, or you have not committed and pushed your changes after marking them as added. If Prisma Access triggers an autoscale event, Prisma Access will not provision more IP addresses to add more capacity for the location.
        Every time that you add a location, or every time that Prisma Access adds IP addresses as a result of an autoscale event, you need to refresh the page that contains the Egress IP Allow List table, specify Added to My Allow List to mark the IP addresses as being added to your organization’s allow lists, and Commit and Push your changes.
      To keep informed of any IP addresses that Prisma Access adds as a result of an autoscale event, you can set up a URL where Prisma Access will notify you of IP address changes.
    You are not required to enable this functionality; you choose whether or not to let Prisma Access release the IP addresses until you have confirmed them as being allow listed in the UI.
    To prevent Prisma Access from provisioning public (egress) GlobalProtect IP addresses to your deployment until you have added them to your allow lists, specify Yes in the Using IP Allow List in SaaS Apps setting during Mobile Users—GlobalProtect onboarding. Confirm that you have added them in the Prisma Access UI by completing the following task.
    1. Select PanoramaCloud ServicesConfigurationMobile Users—GlobalProtect.
    2. Select your Hostname and Configure it (for an existing deployment), or Configure your deployment for the first time (for a new deployment).
    3. Specify Using IP Allow List in SaaS Apps as Yes.
    4. Continue your Prisma Access onboarding, including selecting the locations to use in your Mobile Users—GlobalProtect deployment, and Commit and Push your changes.
      It might take up to a minute for the changes to be reflected in the UI. If you view the Egress IP Allow List before committing and pushing your changes, it shows a status of 0/0 Egress IPs Confirmed Allow Listed, because Prisma Access has not assigned any egress IP addresses to your deployment.
    5. View the Egress IP Allow List table, and make a note of the egress IP addresses that need to be added to your allow lists.
      You can view the egress IP addresses in the Confirmed Allow Listed Egress IPs / Allocated field of the Egress IP Allow List table. The first number indicates whether or not the IP address has been confirmed as being added to your allow lists.
      The following example shows the IP addresses for the US Northeast location. The description of 0/2 Egress IPs Confirmed Allow Listed indicates that 0 of the two egress IP addresses have been marked as being added to your allow lists, and you need to add them.
      If you have a new Prisma Access deployment, or if you have added locations or had an autoscale event, the table shows that none of the egress IP addresses have been added to your organization’s allow list.
      If you have an existing Prisma Access deployment, the table shows a Provisioning Status of Provisioned and an Autoscale Status of Allowed, which indicates that Prisma Access marked the egress IP addresses as added.
      Prisma Access will allocate two addresses for each newly-added location. If an existing location has previously had an autoscale event when a large number of mobile users logged in to a single location at the same time, Prisma Access allocates additional egress IP address in multiples of two, and an existing location could have four or more addresses.
    6. Find the new egress IP addresses that need to be added to your organization’s allow lists by selecting the Location name in the table.
    7. Add these egress IP addresses to your organization’s allow lists.
    8. After you have allow listed the egress IP address, return to the egress IP area and indicate that you have added them to your allow lists by selecting Added to My Allow List.
      If you have IPv6 addresses, select IPv6 Address in the Allow Lists.
    9. Commit and push your changes to make them active in Prisma Access.
      1. Select CommitCommit and Push and Edit Selections in the Push Scope.
      2. Select Prisma Access, then make sure that Mobile Users is selected.
      3. Click OK to save your changes to the Push Scope.
      4. Commit and Push your changes.
      If you view the Egress IP Allow List table before committing and pushing your changes, the Confirmed column shows a status of 0/0 Egress IPs Confirmed Allow Listed because Prisma Access has not assigned any IP addresses to your deployment until you Commit and Push.
      The Egress IP Allow List table contains the following additional fields:
      FieldDescription
      Location
      The onboarded mobile user location.
      Confirmed Allow Listed Egress IPs / Allocated
      The number of egress IP addresses that have been confirmed as being allow listed, and the number of egress IP addresses that have been allocated.
      Provisioning Status
      The allow listing status of the egress IP addresses.
      • Provisioned—You have added the egress IP addresses to your organization’s allow lists, have confirmed them as having been added in the Prisma Access UI by checking Added to My Allow List, and have committed and pushed your changes to make them fully provisioned.
      • Not Provisioned—Prisma Access has allocated IP addresses for the location, and you have added the egress IP addresses to your organization’s allow lists and confirmed them as having been added in the Prisma Access UI, but you have not yet onboarded this location.
      • Cannot Be Provisioned—You have onboarded this location, but have not yet checked Add to My Allow List and committed and pushed your changes.
        Until you specify in Prisma Access that you have added these egress IPs to your organization’s allow lists and Commit and Push your changes, Prisma Access will not provision these IP addresses to your deployment.
      • Provisioned with partial capacity—You have added the first set of egress IP addresses, have confirmed them as having been added in the Prisma Access UI, and have Committed and Pushed your changes. However, Prisma Access has added another set of IP addresses as part of an autoscale event, and those IP addresses have not been specified as added to your allow lists in the Prisma Access UI.
        The following screenshot shows an example of a deployment that would be marked as Provisioned with partial capacity. Two IP addresses have been marked as Added to My Allow List; however, Prisma Access has added two more IP addresses to this location, and those locations have not been added in the UI.
      Autoscale Status
      Shows the status of the autoscaling in Prisma Access.
      • Allowed—You have added IP addresses to the allow lists. If a large number of mobile users log in to a single location and trigger an autoscale event, Prisma Access will use the allow listed IP addresses for the autoscale event.
      • Not Allowed—You have not specified all IP addresses as being added to your allow lists in the Prisma Access UI, or you have not committed and pushed your changes after marking them as added. If Prisma Access triggers an autoscale event, Prisma Access will not provision more IP addresses to add more capacity for the location.
        Every time that you add a location, or every time that Prisma Access adds IP addresses as a result of an autoscale event, you need to refresh the page that contains the Egress IP Allow List table, specify Added to My Allow List to mark the IP addresses as being added to your organization’s allow lists, and Commit and Push your changes.
      To keep informed of any IP addresses that Prisma Access adds as a result of an autoscale event, you should set up a URL where Prisma Access will notify you of IP address changes.
      Timestamp
      The last known time when an IP was allocated for this region in Coordinated Universal Time (UTC).
      After you Commit and Push, the Confirmed column will show a status of 0/2 Egress IPs Confirmed Allow Listed, because you have not yet confirmed the IP addresses as having been allow listed in the Prisma Access UI.
    When you onboard a mobile user location, Prisma Access provides you with two egress IP addresses - one active IP address and one address to use in case of an autoscale event. The following provides examples of how Prisma Access allocates and provisions egress IP addresses after an autoscale event.
    Autoscale Event—If a large number of mobile users log in to a mobile user location at the same time, that event might cause Prisma Access to allocate an additional set of two egress IP addresses to accommodate the large number of users. After you have allow listed the first two egress IP addresses, the status before an autoscale event shows the two egress IP addresses as being allow listed with a confirmed status of 2/2 Egress IPs Confirmed Allow Listed, a provisioning status of Provisioned, and an autoscale status of Allowed, as shown in the Hong Kong location in the following screenshot.
    If a large number of mobile users log in to the Hong Kong location at the same time, Prisma Access makes the backup egress IP address active and allocates two more IP addresses and makes one of them active. When an autoscale event occurs, the egress IP addresses have been allocated but not provisioned, the confirmed status is 2/4 Egress IPs Confirmed Allow Listed, and the provisioning status shows Provisioned without enough capacity. In addition, the autoscale status shows Not Allowed, which means that Prisma Access will not provision the extra egress IP address to your deployment if an autoscale event occurs.
    After you have added the new egress IP addresses to your allow lists, select the location name; then, select Added to My Allow List for the two IP addresses that were added and Commit and Push your changes.
    When complete, the Hong Kong location shows that all four egress IP addresses are confirmed and provisioned, and autoscaling is active.

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