Prisma Access
Cloud Management
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Prisma Access Docs
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- Prisma Access China
- 4.0 & Later
- 3.2 Preferred and Innovation
- 3.1 Preferred and Innovation
- 3.0 Preferred and Innovation
- 2.2 Preferred
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- 5.1 Preferred and Innovation
- 5.0 Preferred and Innovation
- 4.2 Preferred
- 4.1 Preferred
- 4.0 Preferred
- 3.2 Preferred and Innovation
- 3.1 Preferred and Innovation
- 3.0 Preferred and Innovation
- 2.2 Preferred
Ticket Request to Disable GlobalProtect (Strata Cloud Manager)
Strata Cloud Manager
)Instead of enabling users to directly disable GlobalProtect, you can allow a user to
request for GlobalProtect to be disabled via a ticket.
- Set an Agent Override KeyBefore you can enable the option for ticket requests to disable GlobalProtect, you must first need to set an Agent User Override Key.Go toand enter a four character key to set theGlobalProtect SetupGlobalProtect AppGlobal App SettingsAgent Override Key.If you're using Strata Cloud Manager, go to.WorkflowsPrisma AccessSetupGlobalProtectGlobalProtect AppGlobal App Settings
- Allow for GlobalProtect to be disabled with a ticketGo toand set the option toGlobalProtect SetupGlobalProtect AppApp SettingsApp ConfigurationDisable GlobalProtectAllow with Ticket.If you're using Strata Cloud Manager, go toand set the option toWorkflowsPrisma AccessSetupGlobalProtectGlobalProtect AppApp SettingsApp ConfigurationDisable GlobalProtectAllow with Ticket.
- Generate a ticketAfter setting theAgent Override Keyand the option toAllow with Ticket, you’ll be able toGenerate Ticket.When a user attempts to disable GlobalProtect in the app, GlobalProtect will display a request number to them. Submit that request number here to generate a ticket for GlobalProtect to be disabled for that user.