Monitor ZTNA Connector

• View the status of your applications and Connectors from within the Prisma SASE platform.

  • Select ConfigurationZTNA ConnectorDiscovered Targets and verify that the Status of all Discovered Application Targets is Up.
    If the status shows Down, the Connector can't reach your application. After you fix the issue with the application, click the refresh status button in the Action column and verify that the Status changes to Up (the status automatically refreshes once per minute).
    The status is also Up if the application is reachable from ZTNA connector (using the last successful DNS resolution result) but the DNS resolution of the Application FQDN fails from the ZTNA connector.
  • Select ConfigurationZTNA ConnectorConnectors and make sure the Status of all Connectors is Up.
    If the Status shows Tunnel Down, it indicates that the IPSec tunnel between the Connector VM and Prisma Access is down. If the Status shows Connection Down it indicates that the Connector VM is down. Click the diagnostics icon

    to launch a remote shell connection to the Connector to troubleshoot the issue. You can run a ping, TCP Ping, traceroute, nslookup, or dump overview to help you diagnose the connectivity issue.