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Activation & Onboarding
Administration
Version
- Prisma Access China
- 4.0 & Later
- 3.2 Preferred and Innovation
- 3.1 Preferred and Innovation
- 3.0 Preferred and Innovation
- 2.2 Preferred
Integrations
Incidents & Alerts
Release Notes
Version
- 5.2 Preferred and Innovation
- 5.1 Preferred and Innovation
- 5.0 Preferred and Innovation
- 4.2 Preferred
- 4.1 Preferred
- 4.0 Preferred
- 3.2 Preferred and Innovation
- 3.1 Preferred and Innovation
- 3.0 Preferred and Innovation
- 2.2 Preferred

Focus

Prisma Access

INC_CIE_DIRECTORY_DISCONNECT

Table of Contents

Filter

Expand All | Collapse All

Prisma Access Docs

Activation & Onboarding
Administration
Version
- Prisma Access China
- 4.0 & Later
- 3.2 Preferred and Innovation
- 3.1 Preferred and Innovation
- 3.0 Preferred and Innovation
- 2.2 Preferred
Integrations
Incidents & Alerts
Release Notes
Version
- 5.2 Preferred and Innovation
- 5.1 Preferred and Innovation
- 5.0 Preferred and Innovation
- 4.2 Preferred
- 4.1 Preferred
- 4.0 Preferred
- 3.2 Preferred and Innovation
- 3.1 Preferred and Innovation
- 3.0 Preferred and Innovation
- 2.2 Preferred

INC_CIE_AGENT_DISCONNECT

INC_GLOBALPROTECT_GW_USER_AUTH_ TIMEOUT_FAILURES_COUNT_EXCEEDED_ ABOVE_BASELINE_ALL_PA_LOCATIONS

INC_CIE_DIRECTORY_DISCONNECT

Learn about the INC_CIE_DIRECTORY_DISCONNECT incident.

Synopsis

Directory <directory-name> might be out of sync. Sync was not successful because the refresh token is invalid.

Incident Code—INC_CIE_DIRECTORY_DISCONNECT

Required License

AI-Powered ADEM

Details

	Description
Raise condition	The CIE directory is out of sync.
Clear condition	The CIE directory is in sync.

Correlated Alerts

AL_CIE_DIRECTORY_DISCONNECT

Remediation

Use the information in the incident message to verify that your Okta configuration is valid.
Select Reconnect from the Actions drop-down to find the domain that is experiencing the issue.
If these steps don't help you resolve your issue, contact the Palo Alto Networks Customer Support Portal.

INC_CIE_AGENT_DISCONNECT

INC_GLOBALPROTECT_GW_USER_AUTH_ TIMEOUT_FAILURES_COUNT_EXCEEDED_ ABOVE_BASELINE_ALL_PA_LOCATIONS