INC_PA_SERVICE_DEGRADATION_PA_LOCATION
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Prisma Access

INC_PA_SERVICE_DEGRADATION_PA_LOCATION

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INC_PA_SERVICE_DEGRADATION_PA_LOCATION

Learn about the INC_PA_SERVICE_DEGRADATION_PA_LOCATION incident.

Synopsis

Confirmed impact for mobile users in Prisma Access locations. All gateways in a location are impacted.
Clear statement—Confirm the Prisma Access location is able to service mobile users.
Incident Code—INC_PA_SERVICE_DEGRADATION_PA_LOCATION
Severity—Critical
For details about incident severity, see Incidents Distribution Over Time in Incidents and Alerts Overview.

Required License

Prisma Access

Details

Raise condition
Confirmed impact for mobile users in Prisma Access locations (all gateways in a location are impacted), mobile user to service connection connectivity is down with no alternate path.
Clear condition
Confirm the Prisma Access location is able to service mobile users.

Correlated Alerts

AL_MU_GLOBALPROTECT_GW_COMPUTE_LOCATION_DOWN