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INC_SC_SITE_DOWN
Updated on
Oct 28, 2024
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Updated on
Oct 28, 2024
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Prisma Access
Prisma Access Incidents and Alerts Reference Guide
Prisma Access Incidents
INC_SC_SITE_DOWN
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Prisma Access
INC_SC_SITE_DOWN
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Version
Prisma Access China
4.0 & Later
3.2 Preferred and Innovation
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Previous
INC_SC_SECONDARY_WAN_TUNNEL_FLAP
Next
INC_SC_SITE_LONG_DURATION_CAPACITY_ EXCEEDED_THRESHOLD
INC_SC_SITE_DOWN
Learn about the INC_SC_SITE_DOWN incident.
Synopsis
All tunnels for the service connection site <site-name> are down.
Incident Code—INC_SC_SITE_DOWN
Severity—Critical
For details about incident severity, see
Incidents Distribution Over Time
in
Incidents and Alerts Overview
.
Required License
Prisma Access
Details
Raise condition
All tunnels (primary, secondary, and ECMP) for the service connection site are down.
Clear condition
One tunnel (primary, secondary, or ECMP) for the service connection site is up.
Correlated Alerts
AL_SC_PRIMARY_WAN_BGP_DOWN
AL_SC_PRIMARY_WAN_BGP_FLAP
AL_SC_PRIMARY_WAN_TUNNEL_DOWN
AL_SC_PRIMARY_WAN_TUNNEL_FLAP
AL_SC_SECONDARY_WAN_BGP_DOWN
AL_SC_SECONDARY_WAN_BGP_FLAP
AL_SC_SECONDARY_WAN_TUNNEL_DOWN
AL_SC_SECONDARY_WAN_TUNNEL_FLAP
AL_SC_SITE_DOWN
Previous
INC_SC_SECONDARY_WAN_TUNNEL_FLAP
Next
INC_SC_SITE_LONG_DURATION_CAPACITY_ EXCEEDED_THRESHOLD