Event Category-User ID
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Prisma SD-WAN

Event Category-User ID

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Event Category-User ID

Incident and alert event codes based on the categories for troubleshooting in Prisma SD-WAN. User id related event codes in Prisma SD-WAN.
Where Can I Use This?What Do I Need?
  • Prisma SD-WAN
  • Prisma SD-WAN license
The following tables describe a list of event or incident codes, the event origin, its severity, and a description of each event as per the event category.

User ID Incidents

INCIDENT CODEEVENT ORIGINALERT/INCIDENTSEVERITYEVENT TITLEEVENT DESCRIPTIONRELEASE INTRODUCED
DEVICESW_
USERIDAGENTS
_DOWN
DeviceINCIDENTInformationalUserId agent downThe device generates the incident in case if the User-ID daemon failed to connect with the User-ID agent.6.2.1
USER_ID
_DIRECTORY
_SYNC_
FAILED
ControllerINCIDENTInformationalDirectory sync failedController generates the incident in case of failure of Full Sync or Delta Sync while syncing any of groups, users and membership. Incident will be cleared once the sync is successfully completed.6.2.1
USER_ID
_HUB_
SELECTION
_FAILED
ControllerINCIDENTInformationalHub selection failedController generates this incident if hub selection failed.6.2.1