Troubleshoot the Prisma Access Deployment
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- Prisma Access China
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- 3.2 Preferred and Innovation
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- 5.2 Preferred and Innovation
- 5.1 Preferred and Innovation
- 5.0 Preferred and Innovation
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- 4.1 Preferred
- 4.0 Preferred
- 3.2 Preferred and Innovation
- 3.1 Preferred and Innovation
- 3.0 Preferred and Innovation
- 2.2 Preferred
Troubleshoot the Prisma Access Deployment
Use Logging Status, Routing Information, and EDL Info
and Status to retrieve troubleshooting information.
The Troubleshooting Commands area
in Panorama (PanoramaCloud
ServicesConfigurationService
SetupService OperationsTroubleshooting
Commands) enables you to easily retrieve
the logging status of Prisma Access infrastructure components, as
well as retrieve the latest information about External Data Lists
(EDLs) that are used with Prisma Access. This information can be useful
to monitor and troubleshoot issues with your Prisma Access deployment.
- If you are having issues with receiving logs from one or more locations, you can check the Logging Status for a mobile user or remote network security processing node (SPN) to check the connectivity status of Strata Logging Service with that SPN.
- If you are experiencing routing issues with service connections, also known as Corporate Access Nodes (CANs), or Remote Network SPNs, you can view the Prisma Access routing tables.
- If you are having issues with EDLs not being updated in a timely fashion, you can query Prisma Access to see what information (IP addresses or URLs) are included in the EDLs. You can also refresh the EDL information.
To export the results of the
troubleshooting commands to a .csv file, select Export
to CSV after running the command.
The Troubleshooting
Commands window displays the following information:
Tab | Description |
---|---|
Logging Status | Provides you with the connection status
between Strata Logging Service and the Prisma Access mobile user security
processing nodes (MU-SPNs) or remote network security processing
nodes (RN-SPNs). To view Mobile Users MU-SPN
logging information, select the Prisma Access Location from
the drop-down, or select All to view the
logging status for all locations. To view Remote Networks RN-SPN
information, select the Site Name from the drop-down,
or select All to view all remote networks.
The Retrieved Data table shows the following information:
|
Routing Information | Provides you with routing information for
service connection corporate access nodes (SC-CANs) and for RN-SPNs.
To view SC-CAN information, select the Service Connection name from
the drop-down; to view RN-SPN information, select the Site
Name from the drop-down. Click Show Route Table to
show the routing table for the service connection or remote network
connection. The Retrieved Data table shows the
following information:
|
EDL Info | Displays information about External Dynamic Lists (EDLs) for Mobile Users MU-SPNs
and Remote Networks RN-SPNs. For MU-SPNs,
select the EDL Type and the EDL Name for
the type you specified from the drop-down choices; then, enter the
IP address of the mobile user location (gateway) (Mobile Users
GW IP address). To find the
IP address of a mobile user gateway from the GlobalProtect app,
open the Settings and find the Gateway
IP address in the Connection tab.
To find the IP address of a mobile user gateway from Prisma Access, use
the API to retrieve
Prisma Access infrastructure IP addresses using the "serviceType": "gp_gateway" keywords
in the .txt file. For RN-SPNs, select the EDL Type,
the EDL Name for the type you specified,
and the Remote Networks Site Name. After
you Show EDL Info, the Retrieved Data table
shows the following information:
|
EDL Status | Displays the status of the EDLs used by
Prisma Access for Mobile Users and Remote
Networks MU-SPNs and RN-SPNs. For MU-SPNs, select
the EDL Type and the EDL Name for
the type you specified from the drop-down choices; then, enter the
IP address of the mobile user location (gateway) (Mobile Users
GW IP address). To find the
IP address of a mobile user gateway from the GlobalProtect app,
open the Settings and find the Gateway
IP address in the Connection tab.
To find the IP address of a mobile user gateway from Prisma Access, use
the API to retrieve
Prisma Access infrastructure IP addresses using the "serviceType": "gp_gateway" keywords
in the .txt file. For RN-SPNs, select the EDL Type,
the EDL Name for the type you specified,
and the Remote Networks Site Name. Predefined
URLs are not supported. The Retrieved Data table
shows the following information:
|
EDL Refresh | Refreshes the EDLs for Mobile Users and Remote Networks MU-SPNs
and RN-SPNs. You cannot refresh predefined EDLs. Refreshing
an EDL is resource-intensive. Palo Alto Networks recommends that
you refresh the EDLs a maximum of once every two minutes. If you
do not manually refresh the EDLs, Prisma Access automatically refreshes
External Dynamic Lists (EDLs) using the Check for Updates value
you defined in each EDL. For MU-SPNs, select the EDL Type and
the EDL Name for the type you specified from
the drop-down choices; then, enter the IP address of the mobile
user location (gateway) (Mobile Users GW IP address). To find the IP address of a mobile user gateway
from the GlobalProtect app, open the Settings and
find the Gateway IP address in the Connection tab.
To find the IP address of a mobile user gateway from Prisma Access, use
the API to retrieve
Prisma Access infrastructure IP addresses using the "serviceType": "gp_gateway" keywords
in the .txt file. For RN-SPNs, select the EDL Type,
the EDL Name for the type you specified,
and the Remote Networks Site Name. The Retrieved
Data table shows the Message related
to the EDL refresh operation (either that the EDL refresh operation
is queued or that it is complete) and the Timestamp when
the refresh operation was performed. The timestamp uses the local
time of the MU-SPN or RN-SPN. To view the last time that the
status was refreshed, select the EDL Status tab.
To see the EDL information after it was refreshed, select the EDL Info tab. |
Search EDL | Enter search terms to find data inside the
EDLs you use with mobile users and remote networks in Prisma Access.
This functionality does not work with Predefined URL lists or URL
lists that you create; EDLs that use IP addresses are supported. You
can enter search terms for either Mobile Users or Remote
Networks. To search for Mobile Users,
enter the IP address of the mobile user location (gateway) for which you
want to search (Mobile Users GW IP address)
with the Search String; to search in the Remote
Networks area, enter the Site Name with
the Search String. Click Search
EDL to perform the search. If the string is matched
in an EDL, the Retrieved Data table shows the EDL
Name where the search string was matched, along with
the Timestamp when the match was made. The
timestamp uses the date and time of the Panorama that manages Prisma
Access. |