Manage Incident
Impact
All Prisma SD-WAN events have a
severity associated with them. Information on event severity can
be found in the Alerts and Alarms section
in the Prisma SD-WAN Administrator’s Guide. However, incidents generated
from certain sites or devices may have a higher or lower impact
than the Prisma SD-WAN event severity. To handle such scenarios,
the ServiceNow CloudBlade makes use of tags that can be configured
at the site and device level to adjust the impact mapping in ServiceNow.
The
tags snow-high, snow-med, and snow-low can
be used to adjust impact of events generated from sites and/or elements.
If any of these tags are configured at the site or device, all events
generated from that particular site or device will have the corresponding
impact.
| Alarm Severity | Site/Element Tag | Modified Impact |
|---|
| critical, major, minor | snow-high | 1 - High |
| critical, major, minor | snow-med | 2 - Medium |
| critical, major, minor | snow-low | 3 - Low |
