There’s an increasing trend of cloud-delivered Unified communications as a service (UCaaS) solutions. The most significant UCaaS trend is the demand for video-first user experiences and collaboration-centric features. Zoom is the leading provider of collaboration solutions like video meetings, content sharing, and collaboration-enabled conferences.

The application performance and user experience for cloud-delivered collaboration solutions depend on the application scalability and efficiency of the network connecting users to the cloud-based applications. For troubleshooting issues with Zoom application performance and reachability in SD-WAN networks, you require visibility into Zoom application data. To easily identify potential issues, IT teams find it helpful when Zoom- provided application metrics are available for consumption.