Onboard an Intercom App to SSPM Using Login Credentials

1. Collect information for connecting to your Intercom instance.

   To access your Intercom instance, SSPM requires the following information, which you will specify during the onboarding process.

   Item	Description
   Email	The login email address of an Intercom administrator account.
   Password	The password of the Intercom administrator account.
   Region	The region where Intercom is hosting your data.

   As you complete the following steps, make note of the values of the items described in the preceding table. You will need to enter these values during onboarding to access your Intercom instance from SSPM.

   1. Identify the Intercom administrator account that SSPM will use to access your Intercom instance.

      (Required Permissions) To enable SSPM to scan your Intercom organization, the account must have administrator access.
   2. Identify your Intercom region.

      1. Open a web browser and go to the Intercom login page that you use to access your Intercom instance.
      2. Use the following table to determine, based on your login URL, the region where Intercom is hosting your data.

         URL	Region
         https://app.intercom.com/admins/sign_in	US (United States)
         https://app.eu.intercom.com/admins/sign_in	EU (European Union)
         https://app.au.intercom.com/admins/sign_in	AU (Australia)

2. Connect SSPM to your Intercom instance.

   By adding an Intercom app in SSPM, you enable SSPM to connect to your Intercom instance.

   1. Log in to Strata Cloud Manager.
   2. Select ManageConfigurationSaaS SecurityPosture SecurityApplicationsAdd Application and click the Intercom tile.
   3. On the Posture Security tab, Add New instance.
   4. Log in with Credentials
   5. Enter the administrator login credentials and select the region where Intercom is hosting your data.
   6. Connect.