Incident Setting Resolution
Learn about the incident settings resolution.
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This topic outlines the logic used to determine which setting applies to a
specific incident when multiple settings match. Strata Cloud Manager resolves conflicts
using precedence and longest match criteria.
Precedence and Specificity Rules
To select the definitive setting, the Strata Cloud Manager evaluates all
applicable settings based on the following hierarchy:
Custom vs. Default Precedence:
Custom Settings take precedence over Default Settings. If an
incident matches the criteria of any Custom Setting, the Default Settings
are overridden.
Longest Match Logic:
Among the applicable Custom Settings, Strata Cloud Manager prioritizes Custom
Settings based on specificity. The configuration with the highest degree of
specificity, determined by the maximum number of matching fields, takes
precedence. Settings that match more specific fields override settings that
match only general fields.
The fields are evaluated in the following order of specificity
(from most specific to least specific):
Objects (e.g., specific site_name or entity ID)
Code
Sub-Category
Category
Product
Configuration Example
Consider a scenario where the following settings exist for a specific
Tenant Service Group:
Default Setting 0: Matches Category ('Network and Traffic'),
Sub-Category ('Site/Tunnel'), and Code (['INC_RN_SITE_DOWN']).
Custom Setting 1: Matches Category ('Network and
Traffic').
Custom Setting 2: Matches Category ('Network and Traffic')
and Sub-Category ('Site/Tunnel').
Custom Setting 3: Matches Category ('Network and Traffic'),
Sub-Category ('Site/Tunnel'), and Code (['INC_RN_SITE_DOWN']).
Custom Setting 4: Matches Category ('Network and Traffic'),
Sub-Category ('Site/Tunnel'), Code (['INC_RN_SITE_DOWN']), and Objects
(site_name = 'SDWAN LAB C8500').
Here are the resolution scenarios:
Scenario A: Exact Object Match
Incident: Code INC_RN_SITE_DOWN occurring on site SDWAN LAB
C8500.
Result:
Custom Setting 4 is applied.
Reasoning: While Custom Settings 1, 2, 3, and 4 are all
technically valid, Custom Setting 4 provides the longest match by
including the specific Objects field.
Fallback: If Custom Setting 4 were deleted, the Strata Cloud
Manager would apply Custom Setting 3, as it becomes the next most
specific match.
Scenario B: General Match (Different Site)
Incident: Code INC_RN_SITE_DOWN occurring on site REMOTE
SITE A.
Result:
Custom Setting 3 is applied.
Reasoning: Custom Setting 4 is discarded because the Objects
criteria ('SDWAN LAB C8500') does not match 'REMOTE SITE A'. Among the
remaining applicable settings (1, 2, and 3), Custom Setting 3 is the most
specific.
