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    VM-Series

    Create a Support Account

    Table of Contents

    Create a Support Account

    Create a support account to log in to the Customer Support Portal (CSP).
    Where Can I Use This?What Do I Need?
    • VM-Series deployment
    • VM-Series 10.x or above
    • Panorama running PAN-OS 10.1.x or above versions
    • Customer Support Portal (CSP) account with one of the following user roles:
      • Superuser, Standard User, Limited User, Threat Researcher, AutoFocus Trial Role, Group superuser, Group Standard User, Group Limited User, Group Threat Researcher, Authorized Support Center (ASC) User, and ASC Full Service User.
      • Superuser access to the VM-Series firewall
    You need a support account to log in to the Customer Support Portal (CSP). Log in to activate and manage Software NGFW credits, access software updates, or open a case with Palo Alto Networks technical support. Your support account allows you to view and manage all assets—appliances, licenses, and subscriptions—that you have registered with Palo Alto Networks.
    For all licensing options, except for usage-based licenses that are currently only available in AWS, you require a support account so that you can download the software package required to install the VM-Series firewall.
    If you have an existing support account, you can download and install the VM-Series firewall software, then continue to Register the VM-Series Firewall.
    1. Go to https://support.paloaltonetworks.com/UserAccount/PreRegister.
    2. Enter the corporate email address to associate with the support account.
    3. Choose one of the following options and fill in the details in the user registration form:
      For a usage-based license in AWS
      1. Click Register your Amazon Web Services VM-Series Instance.
      2. On the AWS Management Console, find the AWS Instance ID, AWS Product Code, and the AWS zone in which you deployed the firewall.
      3. Fill in the other details.
      For all other licenses
      1. Click Register device using Serial Number or Authorization Code.
      2. Enter the capacity auth code and the sales order number or customer ID.
      3. Fill in the other details.
    4. Submit the form. You will receive an email with a link to activate your user account.
      Complete the steps to activate the account. After your account is verified and the registration is complete, you can log in to the support portal.

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