Generic detection rules often fail to match specific operational requirements when monitoring Prisma® Access infrastructure. To address this, the incident customization feature in Strata Cloud Manager allows you to define custom raise and clear conditions for tunnel, BGP connectivity, and site capacity incidents through the Unified Incident Framework. This capability gives you granular control over when Strata Cloud Manager generates and resolves incidents based on your unique environment.

You can configure specific time-based thresholds for detecting infrastructure issues across your remote network and service connection deployments. You can define the duration a resource, such as a tunnel or BGP, must be down before an incident is raised, and conversely, the length of time it must be up before that incident is cleared. This flexibility ensures that transient issues do not generate unnecessary alerts while still capturing genuine problems. The feature integrates object-based filtering, enabling you to apply different thresholds to specific sites or BGP peers. Strata Cloud Manager performs a longest-match evaluation against your resource hierarchy, meaning you can set conservative default thresholds for your entire infrastructure while defining more aggressive detection parameters for mission-critical connections.