Storing and transmitting direct user credentials for third-party integrations creates significant security risks and often violates organizational compliance policies. To solve these vulnerabilities, OAuth 2.0 authentication for ServiceNow integrations in Strata Cloud Manager provides a secure, token-based mechanism that eliminates the need to transmit sensitive passwords directly. This feature, part of Strata Cloud Manager, allows you to leverage industry-standard protocols to establish secure connections without exposing username and password combinations in your notification profiles.

The client credentials grant type implementation allows you to authenticate using client ID and client secret pairs. Strata Cloud Manager automatically handles access token acquisition and renewal, ensuring your incident management workflows continue without manual intervention. Because tokens have limited lifespans and are easily revocable, this approach offers superior protection compared to basic authentication. You can implement least-privilege access patterns, ensuring the integration only receives the minimum permissions necessary for ticket management.

Organizations with strict security mandates benefit from improved audit trails and granular access control. You can migrate existing ServiceNow notification profiles from basic authentication to OAuth seamlessly, maintaining your current incident management workflows while significantly enhancing your credential security posture.