Review an End User Coaching Exemption

1. Log in to Strata Cloud Manager.
2. Select ConfigurationData Loss PreventionDLP Incidents and review your Enterprise DLP incidents.
3. In the Incidents list, locate the DLP incidents with a Response Status of Exception requested.
4. Click the Incident ID for the DLP incident to view the incident details.
5. In the Response Management section, review the following information.

   • Request Date—Date the end user requested an exemption from the DLP rule that blocked a file upload.
     Format is YYYY-Month-DD HH:MM:SS UTC.
   • Requested By—User-ID of the end user who requested the exemption, based on GlobalProtect or Prisma Agent user mapping.
6. In the Response Management section, respond to the exemption request.

   • Approve—Grants the end user an exemption for the specific traffic that generated the DLP incident. The end user can now reattempt the traffic that generated the DLP incident.
   • Deny—Denies the end user an exemption for the specific traffic that generated the DLP incident.
   • No Change—Default selection until you approve or deny the exemption request.

7. Save.