Addressed Issues
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Addressed Issues

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Addressed Issues

See the list of addressed issues in GlobalProtect app 6.1 for Android, iOS, Chrome, Windows, Windows 10 UWP, macOS, and Linux.
The following topics describe the issues addressed in GlobalProtect 6.1 for Android, iOS, Chrome, Windows, and Windows UWP, macOS, and Linux.

GlobalProtect App 6.1.4-c720 Addressed Issues

This release contains security-related fixes.

GlobalProtect App 6.1.6 Addressed Issues (iOS)

There are no addressed issues in GlobalProtect app 6.1.6 for iOS.

GlobalProtect App 6.1.5 Addressed Issues (Android)

The following table lists the issue that is addressed in GlobalProtect app 6.1.5 for Android.
Issue ID
Description
GPC-20071
Resolved an issue where when the GlobalProtect app is installed on Android devices, the Host ID column of the Strata Logging Service (formerly CDL) log did not display the mobile-id setting value.

GlobalProtect App 6.1.5 Addressed Issues (Windows and macOS)

The following table lists the issues that are addressed in GlobalProtect app 6.1.5 for Windows and macOS.
Issue ID
Description
GPC-20562
Resolved an issue where some users are unable to play YouTube videos.
GPC-20243
Fixed an issue where, when the GlobalProtect app was used with an embedded browser, the browser displayed ‘can't reach page’ due to a Windows filter driver issue.
GPC-20091Fixed an issue where pre-logon failed when the computer was rebooted.
GPC-20080
Fixed an issue where the GlobalProtect logs displayed different event messages for Windows and macOS devices when the Allow User to Disable GlobalProtect App was set to Allow with Passcode for the GlobalProtect app.
GPC-20060Fixed an issue where it was possible for the GlobalProtect enforcer to be disabled when there was a network change during portal authentication.
GPC-20040Resolved an issue where GlobalProtect did not re-check for internal gateways when using cached portal configuration and an external network was previously detected.
GPC-19961
Fixed an issue where the hamburger menu on the GlobalProtect app was disabled and end users were unable to click on the Report an Issue option when the GlobalProtect app was disabled in Always-On mode.
GPC-19948
Fixed an issue where connection to the GlobalProtect portal failed with the error Username from CAS SSO response is different from the input.
GPC-19924Fixed an issue where the users faced intermittent connection issues while accessing GlobalProtect using an embedded browser.
GPC-19901Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the app got disconnected and reconnected intermittently.
GPC-19833Fixed an issue where, when the GlobalProtect app was installed on Windows devices, the Smart card (Yubikey) authentication did not work when the device woke up from sleep mode.
GPC-19829Fixed an issue where the manual gateway login failed when users tried to login using their username and password.
GPC-19794Resolved an issue where users had login issues on MAC devices when the enforcer was enabled.
GPC-19790Resolved an issue where users running GlobalProtect version 6.0.5-30 had a connection failure when connecting to a hotspot.
GPC-19686Fixed an issue where translation errors were observed in the GlobalProtect app for French localization.
GPC-19659
Fixed an issue where macOS users were connected to the GlobalProtect app before they agreed to their company’s terms of service.
GPC-19630
Fixed an issue where the prelogon connect method failed on the Globalprotect gateway prelogin stage.
GPC-19686
Fixed an issue where translation errors were observed in the GlobalProtect app for French localization.
GPC-19901
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the app got disconnected and reconnected intermittently.
GPC-19818Fixed an issue where, when the GlobalProtect app was installed on devices running macOs and when the Enforcer was enabled, Jamf connect was not working after the MacBook was rebooted. Users had to log in manually.
GPC-19712Fixed an issue where PanGPS did not work on GlobalProtect app version 6.0.4 due to invalid memory reference and users were unable to reconnect to the GlobalProtect app after a system reboot.
GPC-19696Fixed an issue where, when the GlobalProtect app was installed on endpoints running macOS and the split tunnel was configured based on the application for Zoom, users were unable to access any sites when the split tunnel was disabled for Zoom and moved to full tunnel.
GPC-19659Fixed an issue where macOS users were connected to the GlobalProtect app before they agreed to their company’s terms of service.
GPC-19652Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, users were unable to access the applications and websites when the app got disconnected and reconnected while switching the medium from wired to wireless and vice versa.
GPC-19610
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, end users were not prompted to enter a password and the app got stuck in Restoring VPN connection state until the cookie was deleted.
GPC-19605
Fixed an issue where the GlobalProtect app went missing from the endpoints after an upgrade from app version 6.0.5-35 to 6.0.8-601.
GPC-19603
Fixed an issue where the GlobalProtect app displayed a generic SAML login page and not the actual login page for authentication and the connection was not established when cached portal configuration was used.
GPC-19570Fixed an issue where a hyperlink in a HIP notification opened in the GPO-disabled Internet Explorer 11 browser instead of the default browser.
GPC-19545Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, users were unable to connect to the GlobalProtect app when they used T-Mobile iPhone hotspot.
GPC-19513
Fixed an issue where the GlobalProtect app was trying to use the old portal's authorization cookie to login instead of the newly migrated portal. This happened when the user changed from secondary portal to primary portal or vice versa without signing out.
GPC-19505Fixed an issue where the GlobalProtect embedded browser for SAML authentication window obscured the two-factor authentication prompt hindering the users from entering their PIN.
GPC-19492
Fixed an issue where the GlobalProtect app displayed the text incorrectly on the web interface.
GPC-19475
Fixed an issue where users got connection errors in an embedded browser after the computer woke up from sleep or when the user switched gateways.
GPC-19449
Fixed an issue where, when the user used CAS token to authenticate, the system logs incorrectly displayed an error message during the GlobalProtect auto refresh configuration interval.
GPC-19433
Fixed an issue where a small white blank page randomly popped up on the device screen distracting the users. This issue occurred while the device was connected to GlobalProtect app.
GPC-19416
Fixed a GlobalProtect redirection issue in embedded browser. When a user tried to connect to GlobalProtect, an error was displayed while waiting for the SAML response instead of being redirected to the embedded browser.
GPC-19403
Fixed an issue where the GlobalProtect HIP check failed to detect Kaspersky after an upgrade from 21.3.10.391 to 21.15.8.493.
GPC-19391
Fixed an issue where GlobalProtect stayed disconnected even when the device was unlocked by the user.
GPC-19387
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the app displayed text incorrectly when the system language was German.
GPC-19314
Fixed an issue where, when the GlobalProtect app is installed on devices running macOS, the app displayed the message, Downloading in progress when the GlobalProtect app was upgraded to 6.0.x using the option Allow Transparently. The app should not display the message when upgraded using the transparent method.
GPC-19262
Fixed an issue where GlobalProtect 6.2.1 tried to connect automatically after the user restarted their computer even though the connect method was set to On-Demand.
GPC-19237
Fixed an issue where the GlobalProtect app did not disconnect when the user used the Disable option on the hamburger menu. The tunnel was still up and connected even when the user disconnected the GlobalProtect app.
GPC-19138Resolved an issue where the exclude for google application was not working for users.
GPC-19098Resolved an issue where pre-logon setup was not working when GlobalProtect 6.2.1 was deployed via Microsoft Intune.
GPC-18992
Fixed an issue where internet via WiFi connection was unavailable for GlobalProtect users after their computer woke up from sleep because the app WiFi adapter was unable to obtain a DHCP IP address. This issue occurred on devices where Enforce GlobalProtect for Network Access feature was enabled.
GPC-18933
Fixed an issue where the GlobalProtect HIP check incorrectly detected Real Time Protection for Cortex XDR, which caused the device to fail the HIP check.
GPC-18831
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the GlobalProtect app got stuck in the Connecting stage after the device woke up from Modern Standby mode.
GPC-18815
Fixed an issue where the Logon button on the GlobalProtect login screen stopped working after receiving the Microsoft Edge WebView2 runtime, 117.0.2045.36 update on the devices.
GPC-18778Resolved an issue where devices supporting Modern Standby (Microsoft Learn) crashed when they entered sleep mode while the VPN plugin had an active connection and was sending data over its tunnel.
GPC-18750
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the GlobalProtect HIP check did not detect the Total Defense antivirus application, which caused the device to fail the HIP check.
GPC-18728
Fixed an issue where the I Agree option on the GlobalProtect app Welcome page did not work as expected when the user selected the option using a keyboard.
GPC-18702
Fixed an issue where, when the GlobalProtect app was installed on Windows devices, the Allow Manually upgrade failed when the user tried to upgrade the GlobalProtect app version from 6.0.5 to 6.0.7
GPC-18625Resolved an issue where the Zoom app intermittently stopped connecting on macOS and displayed an error message.
GPC-18384Fixed an issue where GlobalProtect app did not connect while Netskope was connected and vice-versa.
GPC-15750
Fixed an issue where a hyperlink in a HIP notification opened in the GPO-disabled Internet Explorer 11 browser instead of the default browser.

GlobalProtect App 6.1.5 Addressed Issues (iOS)

The following table lists the issues that are addressed in GlobalProtect app 6.1.5 for iOS.
Issue ID
Description
GPC-19631Fixed an issue where when the GlobalProtect app is installed on iOS devices, the GlobalProtect app got disconnected and reconnected intermittently when the user was trying to upload files.

GlobalProtect App 6.1.5 Addressed Issues (Linux)

The following table lists the issues that are addressed in GlobalProtect app 6.1.5 for Linux.
Issue ID
Description
GPC-20193Fixed an issue where Linux users are disconnected intermittently from GlobalProtect.
GPC-20124Fixed an issue where GlobalProtect HIP was not working due to a failed OPSWAT library.
GPC-19792Fixed an issue where an error message was displayed on the GlobalProtect client: "Previous authentication attempt timed out. Please select Connect to initiate authentication once again". Despite this error, the VPN tunnel was established, and traffic was routed successfully through the tunnel.
GPC-19748Fixed an issue where the GlobalProtect app status was connected but no traffic was passing through. This issue occurred after the GlobalProtect Linux client was upgraded from 6.1.3 to 6.1.4 on Ubuntu Version 22.04.
GPC-19353Fixed an issue where GlobalProtect was stuck in "Connecting" stage a with "Login Successful!" white page displayed on the default browser instead of the expected Microsoft SAML page.
GPC-19297Fixed an issue where the Cortex XDR Last full-Scan-Time was not detected on GlobalProtect App for Linux.
GPC-18903Fixed an issue where when the GlobalProtect app was installed on Linux devices running on Red Hat version 9, the ‘resolv.conf file’ was not getting updated with GlobalProtect DNS servers as expected.
GPC-17378Fixed an issue where, when the GlobalProtect app was installed on devices running System76 coreboot BIOS, the HIP check failed when the Device ID was empty.

GlobalProtect App 6.1.4 Addressed Issues

The following table lists the issues that are addressed in GlobalProtect app 6.1.4 for Windows, macOS, iOS, Android, and Linux.
Issue ID
Description
GPC-19340
Fixed an issue where the GlobalProtect app failed to send HIP reports hourly.
GPC-19331
Fixed an issue where, when SAML authentication was used to authenticate to the GlobalProtect app, the app used an unknown username SAMLUser which was not configured instead of the actual username of the user, which caused an authentication failure.
GPC-19289
Fixed an issue where, when the GlobalProtect app was installed on Linux devices with Ubuntu 22.04, the app was unable to collect HIP reports.
GPC-19280
Fixed an issue where, when the GlobalProtect app transitions from pre-logon to user-logon tunnel, the app did not display the list of gateways for the users to change the gateway. The gateway list was displayed only when the app was refreshed.
GPC-19193
Fixed an issue where the GlobalProtect app was unable to fetch Windows firewall and antimalware information correctly.
GPC-19187
Fixed an issue where, when the GlobalProtect app version 6.0.8 or 6.0.7 was installed on endpoints running macOS Sonoma 14.1, the PanGPS did not work as expected.
GPC-19162
Fixed an issue where, when the user upgraded the GlobalProtect version to 5.2.13 or later version, the HIP report displayed the DLP Digital Guardian Agent as disabled.
GPC-19153
Fixed an issue where, when the GlobalProtect app was installed on iOS devices, the users had to reconnect to the GlobalProtect app several times in a day. Users were prompted to enter the credentials every time they tried to reconnect.
GPC-19143
Fixed an issue where the users were unable to choose the correct certificate for the app as the configured registry value previousCertificate did not work as expected.
GPC-19104
Fixed an issue where the GlobalProtect HIP report failed to detect the Real Time Protection status for Cortex XDR, which caused the device to fail the HIP check.
GPC-19083
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the Connection tab under app Settings did not display the connection status and the refresh connection did not work when the Settings window was opened.
GPC-19061
Fixed an issue where GlobalProtect detected an incorrect Real-Time Protection status for Crowdstrike Falcon during HIP checks for antimalware.
GPC-19060
Fixed an issue where when the GlobalProtect app was installed on devices running macOS, the Connection tab under app Settings did not display the connection status when the app was changed from a non-tunneled gateway to a tunneled gateway.
GPC-19044
Fixed an issue where, when the GlobalProtect app was installed on Windows devices and the user changed the network from wired to wireless within the organization, the device displayed a blue screen.
GPC-19023
Fixed an issue where, when the GlobalProtect app version 5.2.13 was installed on devices running macOS, the users were unable to connect to the Zoom application.
GPC-19009
Fixed an issue where, when SAML authentication was used to authenticate to the GlobalProtect app and the user changed the gateway to a manual gateway, the app stayed in the Connecting stage.
GPC-18983
Fixed an issue where the Central Authentication Service (CAS) authentication did not work when the GlobalProtect app was connected to an internal gateway and the app repeatedly opened the SAML authentication page.
GPC-18968
Fixed an issue where the GlobalProtect app displayed, You are on the internal corporate network message when users were on a public network. Users had to reboot the system to resolve this issue.
GPC-18903
Fixed an issue where, when the GlobalProtect app was installed on Linux devices running on Red Hat version 9, the resolv.conf file was not getting updated with GlobalProtect DNS servers as expected.
Users should install/uninstall GlobalProtect app using p_install.shand gp_uninstall.shto fix resolve this issue.
GPC-18703
Fixed an issue where the GlobalProtect HIP check did not detect the Trellix Endpoint Security application, which caused the device to fail the HIP check.
GPC-18854
Fixed an issue where users were prompted twice to authenticate using SAML authentication when used with CAS authentication and authentication override cookie, the GlobalProtect app got stuck in the Connecting stage while trying to connect.
GPC-18828
Fixed an issue where split tunnel CNAME records were created before the GlobalProtect tunnel was established.
GPC-18525
Fixed an issue where, when the GlobalProtect app was installed on Linux devices running on Ubuntu 22.04, the app got disconnected intermittently with the error message: Failed to read notify event buffer, error: Resource temporarily unavailable.
GPC-16975
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the screen reader did not announce the name of the GlobalProtect gateway when the gateway was marked with the star symbol.
GPC-16597
Fixed an issue where the GlobalProtect app stopped working when the app was upgraded from version 5.2.8 to 6.0.3.

GlobalProtect App 6.1.3 Addressed Issues

The following table lists the issues that are addressed in GlobalProtect app 6.1.3 for Windows, macOS, and Linux.
Issue ID
Description
GPC-19336
Fixed an issue where the ADEM portal did not display user information such as User-ID when the ADEM portal was changed from on-premises to Prisma Access.
GPC-18964
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS and the user upgraded the GlobalProtect version from 6.0.5 to 6.2.1, the app got disconnected after 10 minutes.
GPC-18913
Fixed an issue where the GlobalProtect app changed the connection status to Not Connected even though the app was connected to the internal gateway.
GPC-18907
Fixed an issue where the GlobalProtect app on macOS endpoints did not query the secondary DNS (when primary DNS is not responding) when the domain was part of the exclude domain list (both network and DNS).
GPC-18822
Fixed an issue where, when the GlobalProtect app was installed on Windows devices and the device was reset using the Microsoft Recovery tool, the GlobalProtect app was not properly displayed.
GPC-18788
Fixed an issue where the GlobalProtect HIP check did not detect McAfee Total Protection as an anti-malware application, which caused the device to fail the HIP check.
GPC-18733
Fixed an issue where the hyperlinks with the URLs containing the = character in the HIP notification message did not work as expected and the page did not open when the user clicked the URL.
GPC-18728
Fixed an issue where the I Agree option on the GlobalProtect app Welcome page did not work as expected when the user selected the option using a keyboard.
GPC-18720
Fixed an issue where the GlobalProtect app became unresponsive when the user clicked the ESC button during authentication using a hard token.
GPC-18599
Fixed an issue where Linux endpoints could not resolve FQDNs when the GlobalProtect tunnel was connected because the host stopped listening to UDP/53 on the loopback IP address.
GPC-18598
Fixed an issue where the GlobalProtect SSO tile was selected instead of the Windows Password tile in the Windows Login screen even though the registry key MakeGPCPDefault was set to No.
GPC-18594
Fixed an issue where the GlobalProtect app was unable to send HIP reports when the app was connected using IPv6 address.
GPC-18566
Fixed an issue where the GlobalProtect app incorrectly displayed the gateway as internal when it was connected to an external gateway.
GPC-18528
Fixed an issue where the GlobalProtect HIP check incorrectly detected the version for KES 12 (Kaspersky Endpoint Security), which caused the device to fail the HIP check.
GPC-18512
Fixed an issue where, when the GlobalProtect app was installed on Linux devices running Ubuntu 22.04 or REHL 9.1, the app got disconnected periodically.
GPC-18471
Fixed an issue where, when multiple wa_3rd_party_host_64.exe processes persisted even after the HIP check was performed, the GlobalProtect app stopped working.
GPC-18426
Fixed an issue where, when the GlobalProtect app was configured with the 'Disable GlobalProtect option set to Allow With Ticket, the app did not display the correct Disable Duration time.
GPC-18383
Fixed an issue where the GlobalProtect app failed to connect on Windows 11 endpoints with error Could not connect to the GlobalProtect service.
GPC-18379
Fixed an issue where, when the IP address type was set to IPv4 and IPv6, the GlobalProtect app could connect only to the manual gateway instead of connecting to the best available gateway.
GPC-18367
Fixed an issue where, when pre-logon was configured for the GlobalProtect app, the GlobalProtect portal displayed the FQDN or IP address of the gateway and not the gateway name. With this fix, the portal displays the gateway name instead of FQDN or IP address.
GPC-18336
Fixed an issue where, when the GlobalProtect app got automatically connected after a system reboot even though the connection method configured was On-Demand.
GPC-18318
Fixed an issue where, when the GlobalProtect app was connected to the internal gateway, the app displayed the message : Connected - Inter.... instead of Connected.
GPC-18251
Fixed an issue where the GlobalProtect HIP check did not detect McAfee LiveSafe as an anti-malware application, which caused the device to fail the HIP check.
GPC-18230
Fixed an issue where, when the user entered credentials during SAML authentication after the set internal login timer, the app displayed an authentication failed message without providing the reason. The Retry button on the app web interface did not work properly when using an embedded browser for authentication. The Retry button was not fully visible on the embedded browser.
GPC-18223
Fixed an issue where GlobalProtect experienced a prolonged connection time when IPv6 was disabled on Windows devices.
GPC-18200
Fixed an issue where the GlobalProtect HIP check did not detect McAfee LiveSafe as an antivirus application, which caused the device to fail the HIP check.
GPC-18173
Fixed an issue where the vertical scroll bar on the GlobalProtect app web interface did not work properly when users tried to select the certificate from the drop-down.
GPC-18171
Fixed an issue where users were unable to select the external gateway manually when connected to the internal network. The GlobalProtect stayed in Connecting state and users had to manually disconnect the connection and connect to the internal network to exit the Connecting state.
GPC-18167
Fixed an issue where the GlobalProtect app displayed the Prisma Access gateways that were not set for manual selection.
GPC-18157
Fixed an issue where the GlobalProtect app displayed the Credential Provider language in English when the system language was German.
GPC-18155
Fixed an issue where, when the GlobalProtect app was installed on Linux devices, the app displayed the text in an incorrect format and the users were unable to read the information displayed on the app.
GPC-18146
Fixed an issue where, when the GlobalProtect app was installed on Windows devices, the GlobalProtect HIP check did not detect the correct details for Cortex XDR, which caused the device to fail the HIP check.
GPC-18135
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the GlobalProtect HIP check detected the WithSecure antivirus software as XProtect, which caused the device to fail the HIP check.
GPC-18107
Fixed an issue where the GlobalProtect HIP check did not detect McAfee LiveSafe – Internet Security, which caused the device to fail the HIP check.
GPC-18092
Fixed an issue where GlobalProtect connected to an internal gateway got automatically disconnected after a certain period of time.
GPC-18060
Fixed an issue where the GlobalProtect HIP check did not detect McAfee Total Protection, which caused the device to fail the HIP check.
GPC-18039
Fixed an issue where the GlobalProtect HIP check did not detect the Definition Date correctly for the CrowdStrike application, which caused the device to fail the HIP check.
GPC-17914
Fixed an issue where, when the GlobalProtect app was installed on macOS endpoints and split tunnel was configured based on the application, the Zoom app got disconnected intermittently.
GPC-17896
Fixed an issue where users were unable to connect to GlobalProtect gateway when only one external gateway was added due to the following error: Cannot Verify Server Certificate of Gateway.
GPC-17640
Fixed an issue where, when the upgrade script update_tmp.bat was used, the error message did not display the correct exit timeout for the PanGPS uninstall process.
GPC-17518
Fixed an issue where the GlobalProtect app displayed the status as Connected-Internal even when the app was not connected.
GPC-17492
Fixed an issue where, when the traffic enforcer setting was applied for pre-logon and the GlobalProtect app was disconnected, the new user setting did not get updated and the pre-logon setting was still applicable.
GPC-17204
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the certificate information was not accessible even though the GlobalProtect app had full access to the certificate store.
GPC-17161
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the GlobalProtect app failed to reconnect and continued to stay in the Connecting state after the device woke up from Modern Standby mode.
GPC-17001
Fixed an issue where, when the GlobalProtect app was installed on devices running on macOS, the app did not display the Connect button and Refresh Connection button properly.
GPC-16609
Fixed an issue where, when the GlobalProtect app was installed on Windows devices and the screen displayed GlobalProtect app connection status incorrectly when the device was locked.
GPC-16597
Fixed an issue where the GlobalProtect app stopped working when the app was upgraded from version 5.2.8 to 6.0.3.
GPC-16441
Fixed an issue where the GlobalProtect app connection failed when both GlobalProtect Enforcer and Endpoint Traffic Policy Enforcement were enabled.
GPC-16397
Fixed an issue where the GlobalProtect app was installed on devices running macOS, a blank GlobalProtect app user interface was displayed instead of the correct page.
GPC-15697
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, users were able to select All Gateways heading on the page which was not an option for the users to select. This issue happened on the app interface with a non-English language.

GlobalProtect 6.1.0 Addressed Issues (iOS & Android)

The following table lists the issues that are addressed in GlobalProtect app 6.1.0 for iOS and Android.
Issue ID
Description
GPC-19030
Fixed an issue where GlobalProtect 6.1.0 on iOS 17 cannot connect gateways successfully.
GPC-18672
Fixed an issue where, when the customer upgraded from 5.2.12-26 to 6.1.1-6 on several devices, several devices received blue screen error messages. To fix the problem, the customer completely uninstalled the 5.x version of GlobalProtect before upgrading to 6.1.1.
GPC-18207
Fixed an issue where, when the GlobalProtect app was installed on Android devices and the block list was configured through mobile device management (MDM), the block list did not work as expected and the traffic was not blocked as per the configuration.
GPC-17875
Fixed an issue where,when the GlobalProtect app was installed on iOS devices, the app got stuck in the Connecting state and users had to restart the device to connect to the app.
GPC-17635
Fixed an issue where, when the GlobalProtect app was installed on iOS devices, users were unable to send logs ( Help > Send Logs) through apps other than iOS Mail Client. Users can now share the logs using any file sharing app (e.g. Gmail) so that administrators can analyze the logs.
GPC-17435
Fixed an issue where, when the GlobalProtect app was installed on iOS devices and configured with On-Demand mode, the app displayed the following erroneous pop-up message:
GlobalProtect Always-On mode is enabled. Please sign in to continue.
GPC-16741
Fixed an issue where, when the GlobalProtect app was installed on iOS devices, users could not connect the iOS device to a manual gateway even though the GlobalProtect portal was configured with two external manual gateways.
GPC-15137
Fixed an issue where, when the GlobalProtect app was installed on Android devices, the users could not connect to the app due to the following error:
ANDROID_ACTION_START_VNIC, ret=failed.

GlobalProtect App 6.1.2 Addressed Issues

The following table lists the issues that are addressed in GlobalProtect app 6.1.2 for Windows and macOS.
Issue IDDescription
GPC-18126
Fixed an issue where devices displayed the DRIVER_VERIFIER_DETECTED_VIOLATION Blue Screen error when the GlobalProtect app was upgraded from version 5.2.10 to 6.1.1.
GPC-18116
Fixed an issue where Trend Micro XDR detected packet capture processes randomly via GlobalProtect (PanGPS.exe service).
GPC-18073
Fixed an issue where the GlobalProtect app selected an unexpected gateway due to a latency discrepancy seen between PanGPS and packet capture.
GPC-17921
Fixed an issue where, when the language was set to Japanese, the time to connect was not displayed properly when a Disconnect Timeout was configured for the app.
GPC-17896
Fixed an issue where users were unable to connect to GlobalProtect gateway when only one external gateway was added due to the following error: Cannot Verify Server Certificate of Gateway.
GPC-17831
Fixed an issue where the GlobalProtect app reported the computer name differently from the computer name displayed in Autonomous DEM causing a data discrepancy.
GPC-17771
Fixed an issue where the GlobalProtect app stopped working abruptly.
GPC-17776
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS and GlobalProtect enforcer was configured with allowed FQDNs, users were still able to access the internet and other public domains.
GPC-17762
Fixed an issue where when the GlobalProtect app Allow User to Disable GlobalProtect App setting was set to Allow with Comment, the option did not work as expected.
GPC-17754
Fixed an issue where the GlobalProtect app did not detect Smart Card removal every time the user removed the card and due to which the app was not getting disconnected in On-Demand tunnel mode.
GPC-17740
Fixed an issue where, when the GlobalProtect app was connected through the Prisma Access gateway, the upload speed of the internet was reduced to 2 Mbps.
GPC-17728
Fixed an issue where users were unable to connect to the GlobalProtect gateway when only one external gateway was added due to the following error: Cannot Verify Server Certificate of Gateway.
GPC-17718
Fixed an issue where the GlobalProtect app incorrectly detected the firewall status as disabled while the GlobalProtect HIP check detected the device as Windows firewall enabled.
GPC-17556
Fixed an issue where the GlobalProtect app would get stuck in the Connecting state when the user tried to close the browser window for SAML authentication after configuring On-Demand mode for the app.
GPC-17598
Fixed an issue on the GlobalProtect app for Linux where, when the GlobalProtect app was connected and the tunnel was up, the DNS requests were sent to the public DNS servers assigned to the physical interface.
GPC-17554
Fixed an issue where the device displayed a Blue Screen error when users upgraded the GlobalProtect version to 6.1.1-5
GPC-17519
Fixed an issue where, when the GlobalProtect app was installed on Linux devices, the file size of the log file (PanGPUI.log.old) increased without getting log rotated.
GPC-17473
Fixed an issue where the GlobalProtect portal and gateway selection list were displayed in the table format and not as menu items.
GPC-17460
Fixed an issue where, when the GlobalProtect app was installed on Windows 10 or 11 devices, and when the user tried to authenticate using SAML authentication, the app did not display the Terms of Use pop-up on the Welcome page properly.
GPC-17436
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the upload speed of the internet was reduced after a version upgrade.
GPC-17419
Fixed an issue where the GlobalProtect system tray icon continued to stay in Connecting state even when the app was connected and had access to internal resources.
GPC-17406
Fixed an issue where GlobalProtect HIP check did not detect the new version of Trellix Drive Encryption correctly, which caused the device to fail the HIP check.
GPC-17404
Fixed an issue where, when the GlobalProtect app was installed on Windows devices and the app was upgraded from version 5.2.12 to 6.0.5, the device displayed the DRIVER_VERIFIER_DETECTED_VIOLATION Blue Screen error.
GPC-17398
Fixed an issue where the SettingsConnection tab in the GlobalProtect add did not display the Assigned IP Address(es) and Gateway IP Address properly.
GPC-17393
Fixed an issue where, when the GlobalProtect app was installed on Windows 10 devices and the language was set to Japanese, IpConfig.txt and Systeminfo.txt in the GlobalProtectLogs.zip did not work properly.
GPC-17337
Fixed an issue where the GlobalProtect app disconnected due to a HIP reporting error that prevented the app from sending HIP reports to the gateway.
GPC-17339
Fixed an issue where the device could not reconnect to the internet when endpoint traffic policy enforcement was enabled and when the user switched networks. Users had to reboot the system to connect to the internet.
GPC-17335
Fixed an issue where the user interface of the GlobalProtect app was going oversized when the system woke up from the sleep mode.
GPC-17326
Fixed an issue where, when the GlobalProtect app was installed on Windows devices, the device displayed a blue screen when users tried to download files larger than 5GB.
GPC-17299
Fixed an issue where the GlobalProtect app did not display LDAP password expiration notification on consecutive connection attempts when the user tried to authenticate using the LDAP authentication method.
GPC-17227
Fixed an issue where the tunnel was still up and connected even when the user disconnected the GlobalProtect app.
GPC-17205
Fixed an issue where GlobalProtect failed to decrypt HipPolicy.dat on endpoints, which caused the device to fail the HIP check for anti-malware.
GPC-17137
Fixed an issue where, when the user clicked the Network sign-in icon on the Windows login page, an icon with the name ‘image’ was displayed instead of the portal IP address/ URL.
GPC-17099
Fixed an issue where devices with Driver Verified enabled and configured to monitor the PAN virtual adapter driver (pangpd.sys) displayed the DRIVER_VERIFIER_DETECTED_VIOLATION Blue Screen error.
GPC-17011
Fixed an issue where the GlobalProtect app tried to send HIP reports even when the device was on Modern Standby mode.
GPC-17000
Fixed an issue where the GlobalProtect app got stuck in the Connecting state when the user tried to authenticate with SAML authentication using the embedded browser and clicked Cancel on the certificate prompts.
GPC-16978
Fixed an issue where the GlobalProtect app took a long time to establish a connection due to an erroneous packet capture process.
GPC-16959
Fixed an issue where the Endpoint Traffic Policy Enforcement feature was causing the GlobalProtect app to drop Slack WebSocket outbound traffic on macOS endpoints.
GPC-16851
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the app did not try to auto-connect to the gateway after exceeding the Disable Timeout value.
GPC-16837
Fixed an issue where the GlobalProtect app (PANGP Virtual Ethernet Adapter) was intermittently disconnected after a system reboot though the gateway status displayed it as Connected.
GPC-16662
Fixed an issue where the GlobalProtect app sent the Intermediate Certificate instead of the Server Certificate for OCSP check while performing Certificate authentication on GlobalProtect.
GPC-16655
Fixed an issue where, when configured with the pre-logon connect method, the GlobalProtect app indicated that it was connected, but the tunnel was not established and users were unable to access resources.
GPC-16645
Fixed an issue where the GlobalProtect app couldn't display the Verify text box when using the full 255 characters for Radius DUO Authentication on Windows devices.
GPC-16631
Fixed an issue where GlobalProtect logs forwarded from CDL to syslog-ng and Splunk were arriving in multiline and single line mode randomly.
GPC-16575
Fixed an issue where GlobalProtect users were intermittently unable to log in to the gateway when using the user logon connect method because Enforce GlobalProtect Connection for Network Access was enabled immediately after portal login, blocking access to the gateway login URL.
GPC-16504
Fixed an issue where, when the GlobalProtect app was installed on the Windows devices, the GlobalProtect app failed to send the Diagnostic report when the end user used the option to Report an Issue.
GPC-16489
Fixed an issue where the GlobalProtect HIP check did not detect the Chinese anti-malware applications, which caused the device to fail the HIP check.
GPC-16346
Fixed an issue where, when the GlobalProtect app was installed on Windows devices, the GlobalProtect HIP check took longer than expected to collect the HIP information and also displayed HIP pop-up error messages for antivirus software, which caused the device to fail the HIP check.
GPC-16267
Fixed an issue where the portal status did not show as Connected even when the portal was accessible after a reboot and the portal status was Using cached portal config, which did not trigger the transparent upgrade.
GPC-16148
Fixed an issue where GlobalProtect notifications were displayed in HTML code instead of formatted text.
GPC-16135
Fixed an issue where the GlobalProtect app connection failed when Windows 10 21H2 users tried to switch to another Windows user account on the device
GPC-16074
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS with SAML authentication, users were unable to connect to the app after the system woke up from sleep mode. The app stayed in Connecting state for a long time and users had to refresh the connection.
GPC-16056
Fixed an issue where GlobalProtect HIP check did not detect the name of the Trellix Agent correctly, which caused the device to fail the HIP check.
GPC-16002
Fixed an issue where the GlobalProtect HIP check detected the device as Windows firewall enabled even though the firewall was disabled on the device.
GPC-15976
Fixed an issue where, when the GlobalProtect app was installed on Windows devices, the device displayed a Blue Screen error due to a faulty GlobalProtect app driver.
GPC-15968
Fixed an issue where the GlobalProtect app was stuck in the Connecting state when users failed to authenticate with SAML and using an embedded browser. Users were unable to disconnect the app and had to reboot the device.
GPC-15922
Fixed an issue where, when Connect Before Logon using Security Assertion Markup Language (SAML) authentication was used to log in to the endpoint, the Use Default Browser for SAML Authentication did not work as expected with the configured Connect Before Logon option.
GPC-15485
Fixed an issue where the GlobalProtect HIP check did not detect the Real-Time Protection status for the FireEye Endpoint Agent, which caused the device to fail the HIP check.
GPC-15262
Fixed an issue where single sign-on (SSO) for Smart Card were used for authentication, users were prompted to enter PIN instead of password on the Windows login screen.
GPC-15234
Fixed an issue where the app would get stuck at the Connecting state while trying to connect to a gateway.
GPC-15111
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the screen reader repeatedly announced tabs, Add button, and portals table on the user interface. The screen reader must announce the user interface elements only once.
GPC-15105
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, the app Home page displayed text in an incorrect color contrast ratio causing readability issues for users.
GPC-15080
Fixed an issue where the split tunnel was configured based on the destination domain, split tunneling did not work as expected when IPv6 traffic exclusion was configured.

GlobalProtect App 6.1.1 Addressed Issues

The following table lists the issues that are addressed in GlobalProtect app 6.1.1 for Windows, macOS, and Linux.
Issue ID
Description
GPC-16324
Fixed an issue where Endpoint Traffic Policy Enforcement dropped IPv6 ICMP neighbor discovery packets causing the IPv6 tunnel to drop.
GPC-16029
Fixed an issue where, when the GlobalProtect app was installed on devices running macOS, users were prompted for certificate selection even when the Extended Key Usage OID for Client Certificate' was configured in the App Configurations area of the GlobalProtect portal configuration.
GPC-15989
Fixed an issue where, when the Default System Browser is used for SAML, the GlobalProtect app kept displaying Connecting when connected to an internal gateway.
GPC-15994
Fixed an issue where Endpoint Traffic Policy Enforcement interaction with Windows Filter Platform (WFP) and third-party vendors caused intermittent user tunnel drops.
GPC-15972
Fixed an issue where the GlobalProtect HIP check did not detect the Real-Time Protection status correctly for the CrowdStrike Falcon application, which caused the device to fail the HIP check.
GPC-15834
Fixed an issue where the GlobalProtect app got disconnected after HIP check.
GPC-15677
Fixed an issue where, when the GlobalProtect app was installed on macOS, users were prompted for login when the app was installed using the property list (plist) with On-Demand connect method.
GPC-15991
Fixed an issue where the GlobalProtect app installer was displaying the wrong Palo Alto Networks logo.
GPC-15534
Fixed an issue where the proxy credential pop-up window did not show when connecting to the GlobalProtect portal after upgrading the GlobalProtect app to version 5.2.5 and above.
GPC-15167
Fixed an issue where when the GlobalProtect app was installed on devices running macOS, the GlobalProtect enforcer continued to block network access even after connecting to the internal gateway.