Troubleshoot Common Issues with the ION 1200-S Series
Table of Contents
Expand all | Collapse all
-
- Overview ION 1200-S
- ION 1200-S Hardware Specifications
- ION 1200-S Front Panel
- ION 1200-S-C-NA/ROW Front Panel
- ION 1200-S-C5G-WW Front Panel
- ION 1200-S Back Panel
- ION 1200-S-C-NA/ROW Back Panel
- ION 1200-S-C-5G Back Panel
- ION 1200-S Compliance Statement
- Installation Kit Components
- ION 1200-S LEDs
- Power on the ION 1200
Troubleshoot Common Issues with the ION 1200-S Series
Troubleshoot common issues with the 1200-S Series by following resolution steps or
contacting Palo Alto Networks Support.
Alerts and Incidents are reported when there
is fault in the system or an issue with the cellular modem.
Troubleshoot the issue by following the resolution steps mentioned in the table. If the
issue persists, contact Palo Alto Networks Support.
Issue | Resolution |
---|---|
No radio signal - The cellular module in the ION device cannot detect
a radio signal from the internet service provider network.
|
|
Weak radio signal - reception on your modem is poor.
|
|
No internet access
|
|
Interface flapping
|
|
Slow download or upload speed
Data transfer speed depends on signal strength and interfering radio
sources and technology it is connected to.
|
|
Attached no IP address
| If your modem cannot access the internet but one or more
Signal Strength LED bars are green, see if the modem can obtain an
internet IP address from the mobile broadband service provider. Modem
requests an IP address from the mobile broadband service provider. You
can determine whether the request was successful from Alerts or
Notifications on the portal.
|
No power in the PoE ports. |
|
Power Sourcing Equipment (PSE) controller encounters an internal error requiring a reload/power-cycle/RMA of the device. |
|
The main power usage goes over the configured threshold for the system or for a port. | Check the PD power requirements for the port and all the PDs. Validate whether the power usage for the port and all the PDs is as expected and is over the configured threshold for the device. |