INC_CIE_DIRECTORY_DISCONNECT
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INC_CIE_DIRECTORY_DISCONNECT

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INC_CIE_DIRECTORY_DISCONNECT

Learn about the INC_CIE_DIRECTORY_DISCONNECT incident.

Synopsis

Directory <directory-name> might be out of sync. Sync was not successful because the refresh token is invalid.
Incident Codeā€”INC_CIE_DIRECTORY_DISCONNECT

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Details

Description
Raise condition
The CIE directory is out of sync.
Clear condition
The CIE directory is in sync.

Correlated Alerts

AL_CIE_DIRECTORY_DISCONNECT

Remediation

  1. Use the information in the incident message to verify that your Okta configuration is valid.
  2. Select Reconnect from the Actions drop-down to find the domain that is experiencing the issue.
  3. If these steps don't help you resolve your issue, contact the Palo Alto Networks Customer Support Portal.