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INC_CIE_DIRECTORY_DISCONNECT
Updated on
Oct 24, 2024
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Updated on
Oct 24, 2024
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Prisma Access
Prisma Access Incidents and Alerts Reference Guide
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INC_CIE_DIRECTORY_DISCONNECT
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INC_CIE_DIRECTORY_DISCONNECT
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INC_CIE_AGENT_DISCONNECT
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INC_GLOBALPROTECT_GW_USER_AUTH_ TIMEOUT_FAILURES_COUNT_EXCEEDED_ ABOVE_BASELINE_ALL_PA_LOCATIONS
INC_CIE_DIRECTORY_DISCONNECT
Learn about the INC_CIE_DIRECTORY_DISCONNECT incident.
Synopsis
Directory <directory-name> might be out of sync. Sync was not successful because the refresh token is invalid.
Incident CodeāINC_CIE_DIRECTORY_DISCONNECT
Required License
AI-Powered ADEM
Details
Description
Raise condition
The CIE directory is out of sync.
Clear condition
The CIE directory is in sync.
Correlated Alerts
AL_CIE_DIRECTORY_DISCONNECT
Remediation
Use the information in the incident message to verify that your Okta configuration is valid.
Select
Reconnect
from the
Actions
drop-down to find the domain that is experiencing the issue.
If these steps don't help you resolve your issue, contact the
Palo Alto Networks Customer Support Portal
.
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INC_CIE_AGENT_DISCONNECT
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INC_GLOBALPROTECT_GW_USER_AUTH_ TIMEOUT_FAILURES_COUNT_EXCEEDED_ ABOVE_BASELINE_ALL_PA_LOCATIONS