INC_PA_SERVICE_DEGRADATION_PA_LOCATION
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INC_PA_SERVICE_DEGRADATION_PA_LOCATION

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INC_PA_SERVICE_DEGRADATION_PA_LOCATION

Learn about the INC_PA_SERVICE_DEGRADATION_PA_LOCATION incident.

Synopsis

Prisma Access service degradation is impacting mobile user connectivity in a Prisma Access location.
Incident Code—INC_PA_SERVICE_DEGRADATION_PA_LOCATION
Severity—Critical
For details about incident severity, see Incidents Distribution Over Time in Incidents and Alerts Overview.

Required License

Prisma Access

Details

Raise condition
Confirmed impact for mobile users in Prisma Access locations (all gateways in a location are impacted), mobile user to service connection connectivity is down with no alternate path.
Clear condition
Confirm the Prisma Access location is able to service mobile users.

Correlated Alerts

AL_MU_GLOBALPROTECT_GW_COMPUTE_LOCATION_DOWN