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Prisma Access Docs

Activation & Onboarding
Administration
Version
- Prisma Access China
- 4.0 & Later
- 3.2 Preferred and Innovation
- 3.1 Preferred and Innovation
- 3.0 Preferred and Innovation
- 2.2 Preferred
Integrations
Incidents & Alerts
Release Notes
Version
- 5.2 Preferred and Innovation
- 5.1 Preferred and Innovation
- 5.0 Preferred and Innovation
- 4.2 Preferred
- 4.1 Preferred
- 4.0 Preferred
- 3.2 Preferred and Innovation
- 3.1 Preferred and Innovation
- 3.0 Preferred and Innovation
- 2.2 Preferred

Focus

Prisma Access

INC_SC_SITE_DOWN

Table of Contents

Filter

Expand All | Collapse All

Prisma Access Docs

Activation & Onboarding
Administration
Version
- Prisma Access China
- 4.0 & Later
- 3.2 Preferred and Innovation
- 3.1 Preferred and Innovation
- 3.0 Preferred and Innovation
- 2.2 Preferred
Integrations
Incidents & Alerts
Release Notes
Version
- 5.2 Preferred and Innovation
- 5.1 Preferred and Innovation
- 5.0 Preferred and Innovation
- 4.2 Preferred
- 4.1 Preferred
- 4.0 Preferred
- 3.2 Preferred and Innovation
- 3.1 Preferred and Innovation
- 3.0 Preferred and Innovation
- 2.2 Preferred

INC_SC_SECONDARY_WAN_TUNNEL_FLAP

INC_SC_SITE_LONG_DURATION_CAPACITY_ EXCEEDED_THRESHOLD

INC_SC_SITE_DOWN

Learn about the INC_SC_SITE_DOWN incident.

Synopsis

All tunnels for the service connection site <site-name> are down.

Incident Code—INC_SC_SITE_DOWN

Severity—Critical

Required License

Prisma Access

Details


Raise condition	All tunnels (primary, secondary, and ECMP) for the service connection site are down.
Clear condition	One tunnel (primary, secondary, or ECMP) for the service connection site is up.

Correlated Alerts

AL_SC_PRIMARY_WAN_BGP_DOWN
AL_SC_PRIMARY_WAN_BGP_FLAP
AL_SC_PRIMARY_WAN_TUNNEL_DOWN
AL_SC_PRIMARY_WAN_TUNNEL_FLAP
AL_SC_SECONDARY_WAN_BGP_DOWN
AL_SC_SECONDARY_WAN_BGP_FLAP
AL_SC_SECONDARY_WAN_TUNNEL_DOWN
AL_SC_SECONDARY_WAN_TUNNEL_FLAP
AL_SC_SITE_DOWN

INC_SC_SECONDARY_WAN_TUNNEL_FLAP

INC_SC_SITE_LONG_DURATION_CAPACITY_ EXCEEDED_THRESHOLD